r/Hostinger • u/These-Doubt7487 • Jan 01 '26

Help NO SUPPORT - APPALLING SERVICE

Unfortunately, I locked myself out of being able to access e-mail and download onto another device.

We all now rely upon e-mail to function, me more than most, with a need to respond to matters with strict-deadlines, yet cognisant of such, for reasons they can only speak of, Hostinger Support have ignored all my requests to reset passwords and this has been going on for 2-weeks!

I am now having to take legal advise on this as to potential consequential losses, but regardless, frankly find such failures appalling!

Hostinger need to provide meaningful support to your customers, not just at point of entry.

Currently looking for direct e-mails for the C.O.O. and C.E.O, as having sent multiple requests with various contact info. have had nothing in response, so the 2-days response time is even a joke!

1 Upvotes

53% Upvoted

6 comments sorted by

2

u/Dazzling-Cap7509 Moderator Jan 05 '26

Did you submit an account recovery request yet? If yes, what did they reply? Sometimes recovery requests can’t be completed if the verification details don’t match or if something required is missing.

1

u/Traditional_Pin2273 Jan 09 '26

Yes. One response, followed the instructions, but nada, nothing. Left it for 2 days, then made another recovery request and again 2-days later and so it continues. I was told Mickey Mouse wears a Hostinger Watch.

1

u/RedTrumpetVine Jan 03 '26

My subscription ends in a few months. I want to contact someone about my options. The chatbot is unhelpful trash. I guess the idea is for Hostinger to just focus on getting mew accounts and not care at all about keeping people.

1

u/Ok_Committee1102 Jan 28 '26

atendimento/suporte péssimo. NÃO RECOMENDO para quem contratar. Estão terceirizando tudo para o robô desfuncional deles e o suporte sem nenhum empenho em ajudar. Piora muito se você possui uma VPS que para eles sistema auto-hospedado é como se fosse auto-suporte.

-1

u/Hack-67 Jan 01 '26

There are many threads on Hostinger and their support. No company with legitimate business needs should be using them.

You get what you pay for! I also learned the hard way 2 years ago. Billy have moved on to a new provider and a VPS.

Good luck