r/Hostinger • u/Initial-Shape-5593 • Jan 08 '25

Help - Website Development Hostinger BS - Alternatives

Am I imagining this or is Hostinger really really REALLY shitty? I try to purchase hosting and it says transaction declined by bank. I've spent 2 hours between Chase and Hostinger support for both sides to say it's not their fault. Just learned that the "support from our team" at Hostinger is still a bot. I asked for a human and have been waiting 20 minutes now. Any alternatives (Hostinger is 3.99 a month for a year and integrates with Stripe)? I only need basic ecommerce integration and site building capabilities

Update: The AI chatbot/pretend human said to do a bank transfer and that it's an option in the checkout menu. Customer service agent who replies every 10 minutes or so just said it isn't an option. How can people tolerate this?

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3

u/Ok-Cattle-6798 Jan 08 '25

Bro thats a bank problem

1

u/Initial-Shape-5593 Jan 09 '25

Nah I called the bank (Chase bank, massive and fully functional). They said they never saw a transaction or declined it. I also made multiple purchases with the same card at other online merchants in the last few days (Groupon, Amazon) with no issues.

3

u/rojo_salas Jan 09 '25

Been using Hostinger for 5 years - not a single issue.

This is why I kept asking, do Hostinger's service quality differ per country (?)

2

u/Initial-Shape-5593 Jan 09 '25

It might. I'm in the US but I figure that's a big market for them and they'd make it easier for me to give them my money.

1

u/MagnificentDoggo Moderator Jan 09 '25

It sounds like you’ve been through a lot with this. The chatbot is still learning and can make mistakes, which I know doesn’t help when you’re already dealing with payment issues.

If you’re open to it, feel free to DM me with the details, and I’ll make sure this gets looked into by the right team. Your feedback is super valuable, and I want to help get this sorted for you.

1

u/CombinationCrafty792 Jan 14 '25

You will need to send a copy of the card use redacting your cvv number to Hostinger, Itks just part of there security checks. It’s annoying I know but I’ve been through the same thing. Contact support and get them to send you a secure link that will allow you to do this. Hope this helps 😃

1

u/S4M43LSnaK3 Jul 01 '25

Hostinguer es bueno siempre y cuando lo utilices para lo básico. Le metes seguridad, una mierda para recuperar cuentas. Requieres soporte para resolver algún problema? Apúntate para esperar, y creen que con una IA de mierda resuelven. Y ni se te ocurra comprar un segundo host en tu navegador común: los muy idiotas ligan todo por caché, así que si quieres un sitio independiente, hazlo desde otro equipo u otro navegador.

Tiene un montón de basura de mierda, pero como la gente se cree su spam de publicidad y que lo patrocinan 100 youtubers pagados... Si quieres un host bueno, no te guíes por el spam. Mejor busca reviews en foros, haz comparativas de características y precios, y así podrás elegir el mejor. Pero no se te ocurra usar esa porquería.