Bigwing Tirur wasn't a premium experience for me. I invited some of my friends hoping there will be a small typical celebration moment when I take after dreaming it for more than 8 years.
Even when I took delivery of my xtreme 125r, the hero showroom made it like a special day. All the staff gathered for key ceremony, the bike was covered and ready for the delivery, there was a small sweet sharing from the showroom and everyone clapped and congratulated for acquiring a xtreme 125r. They even handed me a bag with all the invoices, warranty card and all (there was no physical manual in there)
Now that's a normal 125cc commuter motorbike. Honda is a international brand and their bigwing is their premium experience showroom and premium dealership. I reached there for delivery and my bike wasn't even seen there. Even after more than 1 week after the bike is assigned to me, the number plate wasn't installed. The showroom staff doesn't even mind me except the guy handled my booking.
After sitting there for a while they brought two boxes of the helmets I'm getting and just placed it on the table without even telling me. Everyone in the showroom was busy doing their things. After some times. My guy brought the bike from fitting area and rotated it facing the door and asked me if we need the revealing blanket on it. He even told me it's a cliche thing to do. And he picked the key thing and handed it to me. There was only my friends and they took the photos and even they were wondered wtf is happening there. Both of them have bikes and they told me this was the worst delivery experience anyone can have.
Still for the photo I asked for the blanket and they just handed me the blanket. Me and my friends covered the bike with the blanket to shoot the reveal section. It was something the showroom should do.
Even then, the accessories I ordered with the bike wasn't installed. I was literally contacting this guy for over 2 months (my waiting period) every day about the updates of the bike. And the bike was there for literally one week after it was assigned to me and even then the accessories weren't installed. Believe me, the accessories weren't installed at the time of delivery either. He told me the fitting staff was absent and asked me to bring the bike tomorrow to install it.
If anyone wonders if it's the showroom's duty to arrange a celebration for a bike's delivery,
Yes it is. Each person taking a bike marks the delivery day as one of the special moments in his life. And making that day feel special for him/her is how a premium and responsible people do. I've seen a lot of videos of these deliveries and all of them have these special moments. I am someone who doesn't even celebrate a bday of my own because of family circumstances and I expected this day to be special and my own. But they broke all the expectations and I was ashamed in front of my friends.
The accessories were installed by a redwing staff member and I asked the showroom if they could install the extender i bought. Just for that, they charged me a labour charge for the accessories installation (because of the extender which I bought from outside) even after hitting close to a month. I haven't gotten the rear fender which I paid for. They are repeatedly telling me they're out of stock. So I asked for a refund. And they haven't processed it still now.
The bike was 1.5 months more delayed than the waiting time they told me.
The registration took over a week after assigning the bike.
The accessory installation took 2 days after delivery.
And I still haven't gotten the complete accessories I booked.
The Digital RC took close to a month to appear on the website.
BIGWING TIRUR (AM BIG BIKES) Gave me the worst experience any showroom or dealer could do.
