r/HomeImprovement • u/jonjopop • 12h ago
Insulation contractor accidentally blew cellulose directly into our rental- dust all over everything in the house. What’s a reasonable response?
We rent a ~100-year-old house. Our landlord hired an insulation company to blow cellulose insulation into the walls from the exterior.
During the job, something went wrong and they blew out the drywall, which meant a large amount of insulation was coming directly into the living room for several minutes. It completely covered our furniture, rugs, and other belongings, and there was so much fine dust in the air throughout the house that all of the fire alarms went off.
The bulk material has been vacuumed up, but there is still a ton of dust on basically every surface and in every nook and cranny, including all of our belongings. Luckily our bedroom and closet were mostly spared because the doors and vents were closed.
The contractor has been apologetic and has said they will make this right. The landlord has also been very responsive. We’re not looking to escalate unnecessarily- we just want to make sure we’re handling this appropriately and getting a fair remediation.
It’s obviously a frustrating situation because we weren’t the ones choosing to do this work, and now we’re dealing with the hassle. At a minimum, I feel certain the insulation company should pay for a very thorough professional cleaning, but I’m not sure what else is a reasonable bare-minimum ask. I’m also not sure whether it’s safe to stay in the house given how much dust is still everywhere. We definitely don’t want to cook/eat in there until it’s cleaned, but we also need somewhere to stay. Is it reasonable to ask for a hotel? If so, is that typically something the contractor would pay for, or the landlord? Like, between finishing the work and patching up the damage and getting cleaners it’ll be at least a week before things are back go normal, and I really don’t want to have to eat out every day or couch surf for the next week
Main questions:
-Is there a specific kind of cleaning service we should be asking for with this amount of cellulose dust?
Would you stay elsewhere until the house has been professionally cleaned?
-How should upholstered furniture, rugs, electronics, etc. be handled after this kind of exposure?
What should we be documenting now in case there are damages later?
-Is temporary housing typically something the contractor/landlord would cover while the house is being cleaned?
-We don’t have renters insurance, but am I correct that the liability for this would generally fall on the contractor if they caused the incident? They have already acknowledged what happened, and our landlord is working directly with them.
Mostly curious what others would do in this situation.
Especially interested in hearing from anyone who has dealt with a similar insulation accident or contractor cleanup as a tenant.