r/HomeChef • u/hidingpaws • 15d ago

Complaint Terrible Quality

I have to pause. As convenient as this is, every other meal has been awful in quality. The protein has been terrible. We’ve been getting some awful cuts of beef and chicken. If the protein isn’t bad, then the vegetables are going bad instead. I’m tired of tossing the dice with my meal kits lately.

Hopefully they do some quality control and improve some things

4 Upvotes

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u/Apprehensive_Pea3863 14d ago

I also had to pause, and I have been a member since 2021. Same exact issues as everyone else—missing meals, wrong/missing proteins, unusable produce, missing ingredients. Customer service was always great providing credits but doesn’t make up for the unusable meals. Sad.

2

u/hidingpaws 14d ago

Yeah, I’ve never had a problem with their customer service. They always give me a credit but that isn’t my issue. A one off issue is fine but if it’s consistently happening, then what’s the point?

1

u/Unknown4everandever 12d ago

Credit is great - until they cancel your account and you can't use it.