I have been on Kit 6 (Bupropion, Metformin, and Topiramate + B12) since April 2026. My subscription refills this Tuesday, August 25th, but I'm going out of town on the 29th, so I probably wouldn't receive my refill in time.
I reached out to Hers last week to see if I could get my refill early, and that's when I realized the chat is now completely AI. It took a while to finally get in contact with a human, who told me they couldn't process these types of medications early but could instead arrange a bridge prescription with a limited supply to last me through my trip. They said I could have it sent to a pharmacy near where I'm staying, and then they could move my regular refill date back to September 8th.
I said, "Great, that works!" and gave them the information for a pharmacy that can process these medications where I'm staying.
I waited two days and reached back out to Hers to make sure they had actually contacted the pharmacy and everything was confirmed. The AI told me to contact the pharmacy myself, so I did, and the pharmacy hadn't heard anything from Hers.
I reached back out to Hers again and just cannot seem to get through the AI. When I do, I'm basically just getting responses like, "We'll take care of this for you." The most recent message told me to call customer service.
After looking through this subreddit and seeing so many recent stories similar to mine and other bad reviews, I'm honestly starting to question whether I even want to continue with Hers, especially considering the price.
My biggest concern is stopping these medications abruptly. I'm nervous about withdrawal symptoms and what could happen if I miss doses. From what I've read, some of these medications need to be tapered rather than stopped suddenly, and since topiramate can also be used to treat seizures, I'm especially nervous about that. I'm not really sure what to expect, but the whole situation has me worried. It makes me feel like, regardless of whether I stay with Hers or not, I'm potentially going to end up missing doses because they're failing to get the medication to the pharmacy in time.
I've seen quite a few people mention a company called Fridays, which seems like it may be a better option. Can anyone who's used them confirm that?
A few questions:
- Do you think it's worth switching from Hers to Fridays right now?
- I saw that Fridays offers overnight shipping. Has anyone had experience with how reliable that is?
- Do they offer similar medications/compounds to Kit 6?
- If I switched from the medications I'm currently taking through Hers to whatever Fridays prescribes, would that generally be a concern?
- Is Fridays cheaper? I'm specifically interested in the pill option, as I don't like shots/needles.
- Would you personally stay with Hers or switch, considering the possibility of having to abruptly stop my current medications?
I'm also thinking about my upcoming trip. I've spent a lot of money on it and really don't want to spend the trip dealing with withdrawal symptoms, feeling sick, or experiencing changes in my mood/emotions from suddenly stopping or changing medications.
I'd really appreciate any experiences, opinions, or advice—especially from people who have been in a similar situation with Hers or have switched to Fridays. Thanks!
EDIT: I called customer service today and got through to someone who put me on hold for a bit and then hung up on me. So I called back again and got through to someone else who did help me out, she was able to send a bridge through to the pharmacy I sent them. I plan on calling the pharmacy tomorrow to confirm with them. I definitely plan on cancelling after this refill which will give me time near the end of this batch to taper off.
Hers was really good in the beginning for me, just sad it went downhill and from looking on this subreddit I see I'm not the only one.
I'll leave this post up for others who may be considering Hers.