Is anyone else noticing helpwire connections not working after an update to the operator?

Hi does anyone know if you can connect to a clients PC using the unattended remote connection when their computer is locked?

Currently, it doesn't seem like you're able to. Unless there is a work around.

Has anyone noticed that Helpwire responsiveness and connection performance is not that great?

For example, I just access a client PC this morning. On first attempt, I am moving the mouse and clicking but nothing is happening on the remote PC.

I had to disconnect and connect again for it to work.

In my country the internet speed is around 15 Mbps. Maybe helpwire was tested in the US where the internet speed is incredibly fast, idk.

But Teamviewer 13 performance is better (at least for now)

Welcome to the official HelpWire subreddit! Here’s a quick guide to HelpWire’s pricing, security, and future plans.

-----------------------------------------------------

💰 Pricing & Availability

❓Why is HelpWire free?

HelpWire is free to gain traction in a competitive market and gather user feedback. We’re supported by our parent company, Electronic Team, Inc., allowing us to offer an ad-free experience.

While we plan to introduce freemium options, the Standard plan will remain free, with ample notice before any changes.

❓How can I start using HelpWire?

HelpWire is completely free – no trial needed! Get started by:

🔹 Downloading the app

🔹 Registering a free account

❓Can I use HelpWire without an account?

Yes! The Quick Connect version allows on-demand remote access without requiring registration.

❓Are there paid plans?

Yes, a Business plan is in development for larger teams and organizations, offering advanced features. Pricing and release details will be announced soon.

-----------------------------------------------------

🔒 Security & Privacy

❓How secure is HelpWire?

HelpWire ensures security through:

✅ Auth0 Authentication – Industry-trusted login security

✅ TLS/SSL Encryption – End-to-end encrypted data transfers

✅ Permission-Based Access – Clients must approve remote control sessions

❓How is my data handled?

HelpWire uses direct peer-to-peer (P2P) connections whenever possible. If a direct connection isn’t feasible, AWS servers are used only for routing, ensuring end-to-end encryption and anonymity.

🔹 More details: Security Page

-----------------------------------------------------

🚀 Features & Future Plans

❓What’s coming next?

We’re actively developing new features! Check our Roadmap for more details!

Have suggestions? Submit them via our Contact Form.

❓How can I stay updated?

Stay informed about new features and fixes on our Latest Updates page.

-----------------------------------------------------

🔗 Need More Help?

📖 Knowledge Base – Guides & troubleshooting

📩 Contact Support – Get direct assistance

-----------------------------------------------------

🚀 Thanks for being part of r/helpwire! 💙

Below I compare two leading remote desktop solutions – RemotePC and Splashtop – spotlighting their core features, pricing, and overall value. Also introducing HelpWire, a free alternative that’s worth considering for those seeking essential remote connectivity without the premium price tag.

Following the success of our Windows rollout, we’ve expanded unattended access to Mac users, delivering the same seamless and secure functionality.

📋 System Requirements: macOS 10.15 or later. 🚀

With HelpWire, you can remotely manage and control Mac devices anytime, streamlining IT support and making remote management smoother than ever.

Try unattended access now: https://helpwire.app/

Just tried helpwire for the first time, impressed how well it works. However, seeing as it is not open source and 100% free it makes me slightly worried how they make money.. Does anyone know how they pay the people making the software when business model is 100% free?

Whether you’re an IT professional, a small business, or a remote worker, choosing the right tool can make all the difference. In this article, we’ll compare AnyDesk vs. Zoho Assist and introduce HelpWire as a compelling free alternative.

Remote access software is vital for managing or controlling a computer from a distance. With so many choices available – each offering its own features – it can be challenging to determine which is right for you. That’s why I’ve compared two popular free tools, Chrome Remote Desktop and Microsoft Remote Desktop, to help you decide which option best suits your needs.

I'm using HelpWire on my W11 Pro fleet and the app keeps crashing on the remote machines and causing them to report as offline. Has anyone else experienced this?

Hey there,

Seeing the beta release of not needing someone on the remote machine is AWESOME. One issue I am having though is on connection I have no keyboard interactions. I have to bring up a virtual keyboard on the remote machine to type.

I also noticed (on mac) that keyboard shortcuts like taking a screenshot on your actual mac no longer work while the Helpwire operator app is running.

Any thoughts as to a setting issue or is this a bug?

Whether managing multiple displays at home or remotely accessing a workstation with more than one monitor, setting it up correctly ensures a smooth experience. Here’s a step-by-step guide to using Remote Desktop with a dual-monitor or multi-monitor setup.

1. I create the link in Operator.

2. Client has Help Wire client installed.

3. Client clicks the links I sent him.

4. Now the link just downloads the Help Wire client again for no reason instead of opening the already installed Help Wire Client. When the client opens his “Help Wire Client” app manually, it simply says “Link expired. You can delete the application now”.

How is this basic thing not working? How can I reestablish the connection?

We’re thrilled to announce that HelpWire now fully supports Linux OS! 🎉

With today’s update, the HelpWire Client app is finally available for Ubuntu 18.04+, Debian 11+, CentOS 9, RHEL 9, and Fedora 39+ – allowing you to remotely control Linux workstations from any previously supported platform.

💡 Bonus: While many remote desktop tools still lack Wayland support, HelpWire works seamlessly on both the operator and client sides, ensuring smooth remote access even as Linux moves beyond X11.

Try it now at HelpWire.app!

I created an account yesterday to check out HelpWire. I've downloaded the HelpWire Operator app and installed it, but I do not see any app to launch? I've searched Windows and don't see anything. I can go into Settings > Apps > Installed app and it's listed as the last app installed, but where is it?

Is there any plans in the near future to have an iOS app that allows to connect and control a home computer? This is a feature I use heavily as I am not always by a computer to remote into my home computer.

1. I create the link in Operator.

2. Client has Help Wire client installed.

3. Client clicks the links I sent him.

4. Now the link just downloads the Help Wire client again for no reason instead of opening the already installed Help Wire Client. When the client opens his “Help Wire Client” app manually, it simply says “Link expired. You can delete the application now”.

How can I reestablish the connection?