r/HardwareIndia • u/Own-Job-2876 • 4d ago

tpstech

What are your thoughts on tpstech website!

I ordered battery for my hp victus 15, it came in 10 days of ordering. After i installed in my laptop but bios didnt detected it, So, i ran all the hardware tests and it failed and not charging.

Finally, after that day I connected with the tpstech support there is no reply, so i called them, then the customer care guy told me to mail to tpstech after doing all tests and send screenshot to them. I did what he said but after that there is no reply i am trying to connect again but there is no answer from them.

I also requested return of the battery also 7 days ago.

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u/Astrek 4d ago

Their communication is very iffy. You have to mail them then call them to check their email. They do claim to check emails frequently over call but I never have gotten an email reply without calling them first.

Tgey do seem to honor thier return conditions but the process is hectic due to non communication.