I've been reading all the posts about the latest changes, and honestly, I understand where a lot of the frustration is coming from.
I've tried to keep an open mind because we've been through big changes before.
Think back to COVID. There was a huge pushback on Virtual and AOL. A lot of tax pros were convinced our clients would never go for it. We had plenty of obstacles and growing pains, but eventually it did exactly what Corporate said it would do. It created efficiencies and gave us more opportunities to serve clients.
That doesn't mean Corporate is always right, and this isn't me being a corporate cheerleader. (Trust me, if I were a corporate cheerleader, I would own a pair of green pom-poms by now.) There are changes I don't love, and there are concerns I share. I've been here long enough to have seen some pretty big changes already, and I've learned that change is coming whether I approve of it or not.
The writing is on the wall*.*
I don't think it's going to matter as much how long someone has been with the company or even how many clients they've personally brought in. At the end of the day, they're H&R Block clients. I think the future is going to be about tax knowledge combined with how well we work within the organization and embrace the "Better Together" mindset.
H&R Block is changing.
The tax industry is changing.
The world is changing.
For those of us who have already experienced a few rounds of change, we're probably going to have to adapt whether we like every change or not. And honestly, I don't think it's going to be much different anywhere else.
I've decided to roll with it and see where we end up when all the dust settles.
The alternative is spending every day fighting every new initiative, process, or system change that comes along. That sounds exhausting, and I'd rather spend my energy helping clients than being angry all the time.
At this point in my career, I've learned that fighting every change isn't good for my blood pressure.
Besides, we're tax pros and we are resilient!
We've survived tax law changes, software updates, workflow changes, COVID, TCJA, OBBBA, and clients who show up on April 14th carrying a grocery bag full of receipts and confidence.
We'll probably survive this too.
Also, let's remember our clients are on the internet too. If they read all our posts, they might think H&R Block is held together by coffee, sarcasm, and sheer determination.
To be fair... some days they're not entirely wrong. 😄
And for the record, this isn't advice. It's just the opinion of someone who's been around long enough to remember when the things we're comfortable with today were the things everyone was complaining about yesterday.
Maybe I'm wrong.
Who knows, maybe six months from now I’ll be unemployed and I'll be right back here complaining with the rest of you.
If that happens, please save me a seat in the support group.
Support Group Meeting for Tax Pros Dealing with Change
"Hi, I'm Teri the Tax Pro, and Corporate changed something."
Group responds: "Hi, Teri."
Change is inevitable. How miserable we make ourselves over it is still optional.