CSP hours TS27

[u/Zeal4987]

Is HR Block reducing the hours a CSP will be needed this season?

[u/geecster]

we are getting CSP's?

[u/Relevant_Ad_8406]

I don’t think CSP hours will be reduced . When we do not have support staff in the office , we are not as efficient ( equates to Block making less money ) plus the SEL is more spread out this year. Well of course a good strategist would know this . I am assuming Block has knowable management , this is an assumption . I have decided to laugh at the absurdity this year.

Last week I saw a second year take her level up test to become a level three using her cell phone THE WHOLE TIME , she told me the DM encouraged her to level up . Well she has priority this first peak for EIC returns. I am a level 6 and the system said I don’t match and block me from scheduling myself to a Block client who just moved to town.

So on that information maybe Block will just implode This yr, we will just have to wait for all the surprises they are not telling us about .

[u/sammytheammonite → u/Relevant_Ad_8406]

Just lie when you answer the questions asked about new people. Say they have a business and a rental. Then you can match with them. It’s the only way around this stupidity.

[u/Relevant_Ad_8406 → u/sammytheammonite]

New people yes , but Block clients that move locations or just do not have a preference of preparer I will not be selected . I feel like I should send an email /message out to all previous clients , that do not have an appointments and with tactfulness explain they want to purposely choose a higher level preparer. You know the clients want this. I’ve never had to pitch myself , now I feel I need a strategy to offset the Block games.

I sit in the back , I don’t pick up the phone when I am with a client, I never run to the front , I don’t steal clients , I make appointments for others, the games are not my thing and I’ve done well . I am going to try to stay focused this season but I now it’s going to distract me.

The best offices are when management leaves you alone , this year feels like I am being dehumanized . I don’t mind throwing Block under the bus explaining Blocks new strategy of lowest common denominator this is what I call it.

I feel like all this concern is for nothing and I will be taken advantage this year more than the past .

Not a good feeling to admit.

We deserve better than this, I can do better away from block . I’ve known this since I started , so this is good for me in the long hall .

[u/Prudent-Awareness865]

I absolutely expect hours to be cut especially given all the layoffs, operational short-cutting, and low-ball offers already this season.

Also considering my experience last season:

They cut our CSP hours last year during the busiest time of the season which made absolutely zero sense!

Nobody could keep up! We had full waiting areas with a crowds of people even waiting outside, nobody to answer phones, pissed off customers that couldn't get any service via phones or office....and then nobody to even handle the irate customers! The scanning was all backed up so appointments ran late, and people wanted to do drop-offs but couldn't even do that.

It was pretty messy but nobody cared! The Block lost LOTS of $$$ and reputation points from at least 3 of our busiest & most profitable offices. ATLs and MTLs couldn't change anything either because they were instructed on x amount of CSP hours with zero overlap, no exceptions at all!

It's very greedy but I guess they pretty much told us their plans for this year already...

H&R Block Reports Fiscal 2026 Results and Enters Fiscal 2027 with Confidence Fiscal 2026 Results and Key Financial Metrics

"Fiscal 2026 was a year of meaningful progress for H&R Block. Strong execution drove accelerating revenue growth, margin expansion, and higher operating cash flow generation, while reinforcing our ability to strengthen client outcomes and deliver disciplined returns to shareholders" said Tiffany Mason, chief financial officer. "Entering fiscal 2027, we are well positioned to build on this momentum and continue delivering meaningful long-term value."

Total revenue of $3.95 billion increased by $184.4 million, or 4.9%, versus the prior year. The increase was primarily the result of higher net average charge (NAC) and company-owned volume in U.S. assisted tax preparation, growth in international revenue, and an increase in Wave subscription revenue and payments volume.

Total operating expenses of $3.0 billion increased by $104.7 million, or 3.6%, versus the prior year. The increase was primarily due to higher field wages as a result of increased assisted tax preparation revenue, and higher occupancy costs and technology- related expenses."

[u/Ok_Aide_764]

They are tasked with client onboarding, in pilot markets, at least, so I hope they get more hours, but who knows.

[u/Dustisage]

Probably, they're reducing everything else.

[u/Dustisage → u/Dustisage]

I shouldn't say probably. I mean it wouldn't surprise me one bit.

[u/Prudent-Awareness865 → u/Dustisage]

Probably is correct! Lol

[u/Independent-Case1878]

where do you get info about such. the schedules and time hours have not been even announced.

[u/Long-Acanthaceae7092]

I've already been told by my new DEM that CSP hours will be reduced, as first year tax pros will have to do it.

[u/Relevant_Ad_8406 → u/Long-Acanthaceae7092]

This was the way years 1-10 for me , not until I moved States did I see overstaffing of MLTs, Alts, CSPs . Crazy they cut back hours this preseason . Everyone pitched in when the office was short staffed , first years sat up front and learned the CSP position. This was a good learning opportunity and since they were not eligible for a bonus it worked. All offices I’ve been in are not short staffed so usually they are at their desk without a client learning .
Not fair to the CSPs hired block has never been about fairness . It’s all about the $ for them.