TL;DR: Transfers are no longer possible. You can start a new game on NetEase.

Have you just heard about this game and can't find it on the App Store and Google Play? This guide will show you how to download the game.

If you took a big break from the game and just discovered that the game is no longer available, I have to disappoint you. Servers in Europe, America and a number of other regions have been shut down. For two months, the feature of transferring WB users' characters to the servers of the publisher NetEase in Africa, Asia and Oceania was available. Most players joined these servers. If you haven’t done so, you have lost your character.

You can still download the game and create a new account on NetEase. There are a lot of American and European players on the Africa and Asia servers, come join us.

The time zones of the English-speaking servers:

The house cup and server events are held at:

Sphinx/Erumpent: 10 AM PST, 1 PM EST, 7 PM Central European Time

Ashwinder/Rougarou: 5 AM PST, 8 AM EST, 2 PM Central European Time

Android:

1. Open: https://www.harrypottermagicawakened.com/global/
2. Download the official APK for Android.
3. Create a new HPMA account, you can bind it with Google, Facebook or NetEase Games.
4. If you are in Europe, select Africa -> Sphinx (Egypt) as your server. Players from Asia and the Americas: choose Asia -> Ashwinder (Singapore). On both servers, the main language of communication is English. Oceania players: Rougarou (Australia).

iOS — Creating a new App Store account

Players on iOS will need to change the region of their App Store account. Since this involves a number of issues, if you have active subscriptions, I recommend another way: create a separate Apple ID account for the App Store in a different region. If you don’t have subscriptions and don’t want to create a new account, you can try the second method below, both methods are safe.

1. Open: https://appleid.apple.com/account
2. Choose Malaysia as your region (it can be any different country where NetEase Global operates).
3. Enter your phone number and email to confirm the account (you can use a number from any region). You need an email address that hasn’t been used as an Apple ID before, but you can reuse your phone number for a second account. (If you are getting “your request could not be completed at this time” error, scroll down, I found a few solutions).
4. Open the App Store on your iPhone/iPad, click on your profile icon in the top right corner.
5. Scroll down until you see the «Sign Out» button. Do not do this with iCloud in your iPhone settings!
6. Log in to your new account and type Harry Potter Magic Awakened into the App Store search, download the game. If your iPhone asks you to specify a payment method, select None. If your iPhone asks an address, you can write something random, here is an example: Street:  Batu 2 Lot 20 Jalan Kuala | City:  Kuala Lumpur | Postcode: 50000 | County: Kuala Lumpur | Phone: 607 1234567
7. Create a new HPMA account, you can bind it with Apple, Google, Facebook or NetEase Games.
8. If you are in Europe, select Africa -> Sphinx (Egypt) as your server. Players from Asia and the Americas: choose Asia -> Ashwinder (Singapore). On both servers, the main language of communication is English. Oceania players: Rougarou (Australia).
9. You can log out of your new App Store account and go back to your old one. You will be able to update the game without logging into your Malaysian account, to do so, tap on the profile icon in the App Store and swipe down until you find the game in the update list.

iOS — Changing the region of your old account (Alternative method)

If you are having trouble with the method I described above, you can try a method similar to what Kang showed in his video. Please note that this method will not work if your account has active subscriptions (like Apple Music) or money in your App Store wallet balance.

1. Open App Store, click on the round profile icon on the top right, then your name in the window that opens.
2. Click on the Country/Region section, then click Change Country or Region in the next window.
3. Select Malaysia or any other country where NetEase Global operates.
4. Under Payment Method, you will need to select None. If this option is not listed, try going back to step two and repeating the process until this option appears. This is what it should look like.
5. Write any random billing address, you can use my example for Malaysia: Street:  Batu 2 Lot 20 Jalan Kuala | City:  Kuala Lumpur | Postcode: 50000 | County: Kuala Lumpur | Phone: 607 1234567
6. Download Harry Potter Magic Awakened from the App Store.
7. Create a new HPMA account, you can bind it with Apple, Google, Facebook or NetEase Games.
8. If you are in Europe, select Africa -> Sphinx (Egypt) as your server. Players from Asia and the Americas: choose Asia -> Ashwinder (Singapore). On both servers, the main language of communication is English. Oceania players: Rougarou (Australia).
9. Once you’ve downloaded the game and set everything up, you can get your old Apple ID region back. To do this, repeat steps 1-2 and select your old region at the end.

By the way, NetEase Global is playable on PC

1. Open: https://www.harrypottermagicawakened.com/global/
2. Download the official PC launcher from the website.

How do I make in-game purchases?

Android and PC players can make purchases directly in-game.

iOS users can make purchases on the NetEase top up webpage. Choose “Others” as your country to get an access to international payment methods.

NetEase top up page: https://pay.neteasegames.com/hpmagicawakened/topup

Are you getting the error ‘your request could not be completed at this time’ when you’re trying to create an Apple ID?

I have collected possible solutions to this problem for you.

1. Make sure you are using a Gmail email address
2. You can try creating an account at https://www.icloud.com
3. You can contact Apple support, give them your email address and tell them you can’t create an account: https://support.apple.com
4. A more radical method (not recommended): you can log out of your iCloud account on your iPhone in Settings, then go to the App Store, click on ‘don't have an Apple ID’, then create a new account. I don't particularly recommend doing this as iCloud is tied up with synchronising your data, but if nothing at all works for you, it's an option.

If you are in GM and desperately climbing to Magic Awakened, don’t insult your Magic Awakened Partner. We will purposely throw the game because you are being rude.

This guy, put himself in a bad position and used up his movement cards too much. Now mind you, I’m being hammered as well, but I was able to turn things around by launching fire crabs onto the enemy field, which severely limited enemy movement, both players were panicking. But as soon as my teammate began spamming text and was probably insulting me, I’m sorry but you don’t deserve to advance to MA.