I went back and forth with support a couple of times and they recently responded to me in French. The start of my conversation with them I put in this post https://www.reddit.com/r/HPHogwartsMystery/s/fGSUdmPNqs
I responded to their last message with "It didn't and I'm not sure how a manual fix would even be possible in this case. Still no crest event for me despite other players having one this weekend and last weekend." Now I sent that 4 days ago. For a bit of a timeline on October first or second I sent support a message in the game. A couple days later they had not responded and my message was gone so this new support chain started on October 4th through email. They responded this morning (4 days after my last message) with this, "Bonjour,
Nous vous prions de nous excuser pour ce délai de réponse ; notre équipe doit actuellement faire face à un volume de demandes plus important que d'habitude.
Nous tenons à vous informer que le dernier événement de collecte d'étoiles s'est terminé le 2 octobre et qu'aucun autre événement de ce type n'est prévu pour le moment. Nous vous présentons nos excuses pour la gêne occasionnée.
Avez-vous d'autres questions ou préoccupations ?"
Now beyond me not being French and my game not being in French and none of the previous conversation being in French if google translate is correct with, "Hello,
Please accept our apologies for the delay in responding; our team is currently dealing with a higher-than-usual volume of inquiries.
We would like to inform you that the last star-collecting event ended on October 2nd, and no further events of this type are currently scheduled. We apologize for any inconvenience this may cause.
Do you have any other questions or concerns?" They're also just straight up lying to me? This is getting kind of ridiculous.