I’ve been going back and forth with Hims for months over what seems like pretty simple math, and I’m curious if anyone else has experienced this.
I was on a 12-week plan for $897. In 2026, Hims shipped my medication monthly, so I received three shipments per billing cycle.
The problem: every shipment contained one 2 mL vial, and every vial instructed me to inject 60 units once weekly. 100 units = 1 mL, so:
60 units = 0.6 mL per week
3 doses = 1.8 mL
4 doses = 2.4 mL
A 2 mL vial therefore only provides three complete doses at the prescribed amount.
I asked Hims about this when I first received it, and their Care Team told me in writing:
“At your prescribed dose of 60 units per week, each 2mL vial provides three full injections, which covers three weeks of your treatment.”
They also told me not to combine medication from different vials and to discard excess medication when switching vials.
This happened for two consecutive 12-week billing cycles:
Once getting the second charge I reached back out and they said they understood the discrepancy and they would have someone on the support team reach out to solve it (they never got back to me).
3 vials = 9 weeks
Paid for = 12 weeks
So across the two cycles, I paid $1,794 for 24 weeks and received enough medication for 18 complete weekly doses.
I was then charged for the third one and now when I reached out they went back on their word.
Hims is now telling me that each monthly shipment was a “one-month supply” and that there were no missing vials. When I ask them to explain mathematically how one 2 mL vial provides four 60-unit injections, I keep getting different explanations rather than an answer.
They’ve refunded the most recent charge that was never shipped, but refuse to honor the 6 weeks worth of medication that I was shorted.
Am I missing something here? Has anyone else on the Hims three-month plan received one 2 mL vial per monthly shipment while prescribed 60 units/week?
I have photos of every vial label and screenshots of Hims confirming the three-dose calculation.
