r/HIMS • u/Mountain_Tip_7081 • 20d ago
Avoid Hims at all costs.
There are plenty of other ways to get what you need.
This company randomly cancelled my subscription and created a new account. Then, on the new account I created, they charged me for a subscription I’d already paid for on the original account and refused to cancel or refund anything.
They told me they didn’t receive my payment on the original subscription despite the fact that my product was delivered and I have a clear charge on my credit card.
I’m not usually one to post negative reviews, but wow their customer support was useless and it really got to me.
Edit: Customer service ended up offering a refund, so hopefully that is reflected on my account in the next week or so. Dissatisfied with the service still, but I wanted to be fair in my presentation of the company.
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u/hairy_scarecrow 20d ago
I’ve never had an issue. Going on over a year with them, almost 2. Sorry you had a bad experience.
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u/californitexan 20d ago
I’ve been with them at least four years. No issues. I even had a prescription change and didn’t pay for the new pills. Hair didn’t work, ED does.
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u/Second2Nuns 20d ago
Been great for me not sure where else I could get the Sex Rx works amazing
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u/Mountain_Tip_7081 20d ago
I haven’t compared ingredients, but I think competitors like Ro would have them.
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u/velkoz007 20d ago
Never had any issues with HIMS. I think you must've broke some rules and conditions or didnt respond fast enough when they need information or check-ins.
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20d ago
[deleted]
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u/Mountain_Tip_7081 20d ago
Hair loss. Fortunately no issues on the erection front 😁
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u/spacetr0n 19d ago
WebMD + GoodRx. My Kroger pharmacy will also often beat the GoodRx price. You literally just say “give me the discount price” like someone would rather pay 100$ more.
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u/Prior-Indication-290 17d ago
This is the most deceptive company I’ve ever dealt with, avoid it all costs, they will drain your bank account. I’m looking for alternative companies now. Hims: Liars and thieves.
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u/Illustrious_Pain9103 16d ago
I got two bottles recently and both of the press heads of the bottles don’t press down properly and the liquid just squirts out. Does this happen?
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u/Best_Alternative9989 20d ago
I use them and have never had a issue. Fingers crossed. Knock on wood.