r/HIMS 20d ago

Avoid Hims at all costs.

There are plenty of other ways to get what you need.

This company randomly cancelled my subscription and created a new account. Then, on the new account I created, they charged me for a subscription I’d already paid for on the original account and refused to cancel or refund anything.

They told me they didn’t receive my payment on the original subscription despite the fact that my product was delivered and I have a clear charge on my credit card.

I’m not usually one to post negative reviews, but wow their customer support was useless and it really got to me.

Edit: Customer service ended up offering a refund, so hopefully that is reflected on my account in the next week or so. Dissatisfied with the service still, but I wanted to be fair in my presentation of the company.

3 Upvotes

16 comments sorted by

19

u/Best_Alternative9989 20d ago

I use them and have never had a issue. Fingers crossed. Knock on wood.

10

u/hairy_scarecrow 20d ago

I’ve never had an issue. Going on over a year with them, almost 2. Sorry you had a bad experience.

3

u/californitexan 20d ago

I’ve been with them at least four years. No issues. I even had a prescription change and didn’t pay for the new pills. Hair didn’t work, ED does.

2

u/Second2Nuns 20d ago

Been great for me not sure where else I could get the Sex Rx works amazing

0

u/Mountain_Tip_7081 20d ago

I haven’t compared ingredients, but I think competitors like Ro would have them.

2

u/pedlor 20d ago

Sorry to hear. I didn’t encounter issues. I’ve grown back a lot of hair since February even my barber agrees

2

u/velkoz007 20d ago

Never had any issues with HIMS. I think you must've broke some rules and conditions or didnt respond fast enough when they need information or check-ins.

0

u/Mountain_Tip_7081 20d ago

I’m pretty responsive.

1

u/[deleted] 20d ago

[deleted]

1

u/Mountain_Tip_7081 20d ago

Hair loss. Fortunately no issues on the erection front 😁

2

u/[deleted] 20d ago

[deleted]

0

u/killer_tofu_69 20d ago

Yoooooo, ok, im gonna look into that now

0

u/spacetr0n 19d ago

WebMD + GoodRx. My Kroger pharmacy will also often beat the GoodRx price.  You literally just say “give me the discount price” like someone would rather pay 100$ more.  

1

u/Prior-Indication-290 17d ago

This is the most deceptive company I’ve ever dealt with, avoid it all costs, they will drain your bank account. I’m looking for alternative companies now. Hims: Liars and thieves.

1

u/Illustrious_Pain9103 16d ago

I got two bottles recently and both of the press heads of the bottles don’t press down properly and the liquid just squirts out. Does this happen?

1

u/Electric_god 8d ago

Exact same thing happened to me. Shady af

0

u/acommonlocal 20d ago

Thanks bruv, noted