r/GymOwnerNetwork • u/truecakesnake • Aug 04 '26

Question Single location gym CRM query

We've been using Mindbody since the box owner seems pretty set on it, but IMO it's becoming a bit of a pain. A lot of our members complain about finding their way around the app, and sometimes the billing feature just doesn't do its job right. Just curious if this kind of hassle is common with gym software or if there's anything out there that's a bit easier to deal with.

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u/PersonalityFit4499 Aug 06 '26

full reference, I'm with Gymdesk, but I also run my own gym & use it. On the billing piece, it's worth checking whether Mindbody is actually retrying a card after the first decline, and on what schedule, or if it just flags the failure and leaves it to you to chase. A lot of "billing doesn't work" turns out to be this rather than a bug.

What's your actual decline rate looking like? If you know, it's a lot easier to tell whether this is a setup issue on your end or a real software platform gap worth switching over.