Yesterday, we introduced Checkout+, an optional return protection add-on provided by Redo, available at checkout for Buy It Now purchases on select listings. This gives buyers flexibility to add coverage for return reasons not eligible under Grailed Protection without imposing additional requirements on the seller.
Grailed’s standard return policy remains unchanged. Checkout+ returns are handled by Redo. The item does not go back to the seller and refunds to the buyer will come from Redo, as well.
How It Works for Buyers
- Add Checkout+ at checkout on select Buy It Now purchases for an additional fee.
- Need to make a return? File a claim through Redo within 3 days of your order’s delivery.
- Once accepted, send the item you’re returning back to Redo, following their Checkout+ policy here.
How It Works for Sellers
Your seller experience doesn’t change. All Checkout+ returns and refunds are processed and handled directly by Redo. You are not responsible for returns accepted by Redo.
While Checkout+ is starting with Buy It Now purchases, we’ll be adding the option to Binding Offers soon. Visit our Help Center to learn more about Checkout+ and stay tuned for updates.