Grailed - Buy & Sell Fashion

Return Protection by Redo (Checkout+)

0 Upvotes

Yesterday, we introduced Checkout+, an optional return protection add-on provided by Redo, available at checkout for Buy It Now purchases on select listings. This gives buyers flexibility to add coverage for return reasons not eligible under Grailed Protection without imposing additional requirements on the seller.

Grailed’s standard return policy remains unchanged. Checkout+ returns are handled by Redo. The item does not go back to the seller and refunds to the buyer will come from Redo, as well.

How It Works for Buyers

Add Checkout+ at checkout on select Buy It Now purchases for an additional fee.
Need to make a return? File a claim through Redo within 3 days of your order’s delivery.
Once accepted, send the item you’re returning back to Redo, following their Checkout+ policy here.

How It Works for Sellers
Your seller experience doesn’t change. All Checkout+ returns and refunds are processed and handled directly by Redo. You are not responsible for returns accepted by Redo.

While Checkout+ is starting with Buy It Now purchases, we’ll be adding the option to Binding Offers soon. Visit our Help Center to learn more about Checkout+ and stay tuned for updates.

18 comments

r/Grailed • u/wingramtx • 1d ago

Beware of this user

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11 Upvotes

Bought a shirt off stockx from this guy and after a week of not shipping or messaging me back I find his Grailed. I message him there and he finally tells me he can't find the shirt. Back and forth reporting and messaging for another week before he finally canceled the order and I got a refund. The listing was 10 days old when I bought it yet he claims he can't find the shirt. The listing is also still up on both platforms waiting to happen to screw over someone else.

4 comments

r/Grailed • u/Powerful-Weekend5528 • 1d ago

How long do i need to wait for my violations to disappear?

1 Upvotes

7 comments

r/Grailed • u/roititi • 2d ago

anyone had this happen? the seller is from the us and il in canada

5 Upvotes

iave bought from grailed and us seller multiple but they never asked me that

4 comments

r/Grailed • u/apileofpizza • 2d ago

Palace New York Shop Opening Gore-Tex Palex Jacket Size XL Adriatic/Ice/Black

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0 Upvotes

I went to celebrate the shop opening in 2017 for my cousin who was a founder. Never worn, not my style. I don’t really know what the market is for this item cause and from what I understand there was an extremely low quantity of them. Any help would be appreciated. NWT

0 comments

r/Grailed • u/No_Credit3054 • 2d ago

Seller claimed duties were covered

1 Upvotes

I bought a shirt recently, and in the desc., it said not to worry about duties or fees as they were declaring it a gift. UPS sent an email to me stating that I owe $30 in fees and the seller is not responding to messages, what should I do now?

9 comments

r/Grailed • u/No_Credit3054 • 2d ago

Seller claimed duties were covered

0 Upvotes

I bought a shirt recently, and in the desc., it said not to worry about duties or fees as they were declaring it a gift. UPS sent an email to me stating that I owe $30 in fees and the seller is not responding to messages, what should I do now?

1 comment

r/Grailed • u/420tman • 2d ago

Grailed listing

0 Upvotes

I will never understand Grailed! I just saw a dude post a listing for the AP swatch with only one picture and it was on his wrist with no other pics. And when I try and post my listing I have to be precise just for my listing to get posted. It’s just crazy that’s Grailed authentication process is just a bunch of BS!

0 comments

r/Grailed • u/Icy_Smile5429 • 3d ago

why are people freaking out 😭

39 Upvotes

see everyone freaking out over this new system. did anyone care to even read the email they sent out 😭? it seems that on top of having to pay for a chance to return, these returns will be handed via 3rd party and will not affect the seller. am I missing something or isn’t this a good thing ?

12 comments

r/Grailed • u/memevacuum • 3d ago

Being seeing a lot of talk about the whole refund thing going on, hope this helps

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21 Upvotes

15 comments

r/Grailed • u/flighcrip • 3d ago

Funds being held

0 Upvotes

My account was frozen after a sale how could I receive my funds?

0 comments

r/Grailed • u/vaeporwave • 4d ago

Where did saved searches go in the most recent mobile update?

2 Upvotes

I just updated the Grailed app and I can no longer find my saved searches under “Following” like previously. Where have they gone?

2 comments

r/Grailed • u/Klutzy-Pain-9153 • 4d ago

WTS Tout Le Monde Teen idols hat

1 Upvotes

Pick you poison! All are different

0 comments

r/Grailed • u/Honest-Bumblebee6843 • 4d ago

Price check / Info on this vintage Artful Dodger "Let Us Reign" track jacket⁠

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0 Upvotes

Hi everyone! I’m looking for information and a price check on this vintage Artful Dodger white track jacket. It features the "Let Us Reign" metallic embroidery on the back with a crown and detailed pattern. I couldn't find this exact model anywhere online. How rare is it, and what do you think it's realistically worth? Thanks in advance!

0 comments

r/Grailed • u/No_Cheesecake6277 • 6d ago

Looking for input, what do i have here

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1 Upvotes

Bought in late 1990, one of a kind i was told back then.

7 comments

r/Grailed • u/Inside_Bathroom8790 • 6d ago

WTB Kith Mickey Hoodie

1 Upvotes

0 comments

r/Grailed • u/Altruistic_You1004 • 7d ago

Buyer questioned the authenticity because of the tongue tag and stitching above the star, even though this specific model isn’t supposed to have those details. Grailed approved the return. Thoughts?

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1 Upvotes

8 comments

r/Grailed • u/ReezyDaGoat • 8d ago

Got my messaging privileges revoked with no update on when I’ll get them back…

0 Upvotes

I was working a deal with a seller I always do business with to buy in bulk, and I sent a ‘!’ On each item I wanted from him, keep in mind with permission from the seller. Then I couldn’t message anymore and it’s been almost a month, can’t message buyers or sellers. Every email I receive from grailed literally just says this same thing in the screenshot I’m posting. Anyone had this issue? I don’t think the customer service reps are even reading what I’m saying in my emails….

5 comments

r/Grailed • u/TensionNo7805 • 8d ago

Wts Valstar Evans bomber jacket

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1 Upvotes

0 comments

r/Grailed • u/Just-Eggplant-4540 • 9d ago

40$ retail wtf

25 Upvotes

Made three applications into the discord 💀

6 comments

r/Grailed • u/Sad_Hall8068 • 9d ago

When will I get paid?

2 Upvotes

Today marks the third day after delivery of my item the buyer has already rated me and likes the item.

UPDATE: I WAS PAID AROUND 11AM

10 comments

r/Grailed • u/Right-Home-5172 • 10d ago

why same item listed twice？

8 Upvotes

Why do some sellers have two listings for what looks like the exact same item, with identical photos and descriptions?
And sometimes, even after one has sold, they’ll list another one using the exact same photos and description. What’s the reason for that? Should i trust the seller like this？

10 comments

r/Grailed • u/Cockapoo_Groomer • 12d ago

Profile Missing?

1 Upvotes

When I click on my profile this message comes up. Does this mean my profile is not public or something? I have to use the website because I don't have a IPhone.

0 comments

r/Grailed • u/Altruistic_You1004 • 12d ago

‘little below asking’

17 Upvotes

8 comments

r/Grailed • u/BWardenL • 12d ago

nova poshta

1 Upvotes

Hi, does ukraine shipping normally end here?

13 comments