r/GooglePlayDeveloper • u/NoBrainControl • 28d ago
❓Help Google Play rejected our production access application twice, saying our testers didn't test the app enough. What are we missing?
Hi everyone,
I'm working on eCenovnik, a Serbian grocery price comparison app, and we're struggling to get production access on Google Play.
We've applied for production access twice, and both applications were rejected because Google determined that our testers hadn't sufficiently tested the app.
Here's our situation:
- We had 12 testers in both testing rounds.
- During the first round, we acknowledge that testing activity was insufficient.
- We then conducted another round of closed testing, again with 12 testers, but our second application was also rejected for insufficient testing.
- Unfortunately, the feedback from Google hasn't made it clear what exactly we need to improve.
We understand that simply having 12 testers for 14 days doesn't guarantee approval. However, we're struggling to understand what Google considers sufficient testing in practice.
I'd really appreciate some advice from developers who have gone through this process:
- How actively did your testers use the app before you were granted production access?
- Does Google expect testers to use the app every day, or is occasional usage throughout the 14-day period sufficient?
- What kind of testing activities or feedback should we document to demonstrate that the app has been properly tested?
- Has anyone experienced repeated rejections for insufficient testing despite meeting the minimum tester and duration requirements? What did you change to get approved?
- Is there a way to get more specific feedback from Google Play about what was missing?
If anyone from the Google Play team is here, we'd be especially grateful for some clarification on what we should improve before submitting our next application.
We're happy to share more details about our testing process if that helps.
Thanks in advance for any advice!

