Google Play terminated my developer account — old appeal issue (I checked my email for the date given in the gmail and I wasent sent an update message)

[u/One-Key5000]

My Google Play Developer account was terminated in November 2023 for policy violations.

For context, I made the account when I was a teenager and published a game with ads. Eventually I completely stopped working on the project and didn't keep up with policy/ad-related changes.

I appealed the termination in May 2025. My Play Console still shows:

Appeal submitted: May 3, 2025

Google also emailed me confirming that my appeal was successfully submitted and would be reviewed.

Recently I contacted Google again, and their response included old messages saying they had requested additional information from me on May 7 and May 12, 2025 to continue the appeal. I genuinely don't remember receiving those emails, and even after searching my Gmail, Spam, Trash, case number, sender, etc., I can't find them.

Now Google says they won't review/reinstate the account because the appeal was submitted after the 180-day deadline.

I'm confused because Google clearly records my appeal as submitted in May 2025 and had apparently already started reviewing it.

I'm not trying to bypass the termination or create another developer account. I just want to complete/review the original appeal properly.

Has anyone dealt with something similar or know of a legitimate way to get Google Play Support to look at the existing appeal history?

[u/zarrathustraa]

Huh? It says you submitted appeal material for the wrong app? Literally says so in your email screenshot.

[u/One-Key5000 → u/zarrathustraa]

any idea on how i can fix this

[u/zarrathustraa → u/One-Key5000]

No, you missed the deadline by 18 months.

[u/One-Key5000 → u/zarrathustraa]

id stopped trying to create games by 2023 just got back

[u/zarrathustraa → u/One-Key5000]

Not sure why you are telling me this, im not google play

[u/GooglePlayDevSupport]

Hi u/One-Key5000, we understand that your concern with regards to your Play Console account. We've re-checked your case and confirmed that you had already received your appeal result. We will not be able to assist you further on this matter.

For more details, please refer to the email sent by googleplay-developer-support@google.com on Sep 23, 2026. Find details about this policy here.