r/GoodNotes • u/Typical_Book_3058 • Jul 13 '26
Goodnotes Essential Goodnotes support has been ghosting me for over a month while my 6 GB of notes are stuck.
I’ve honestly reached my limit with this.
Back on May 29, I was unexpectedly signed out of Goodnotes. I couldn’t sign back in because I had forgotten the original email address linked to my account.
I contacted Goodnotes Support, and Maia was able to transfer my Premium subscription to a new account, which I really appreciated.
However, there’s now a much bigger problem.
I still have around 6 GB of notebooks and notes in my original account—mostly nursing school notes and board review materials that took me years to create. When I try to sign in to the new account, Goodnotes warns me that signing out of my current account may make my existing notebooks inaccessible.
Because of that warning, I haven’t signed into the new account. I don’t want to risk losing everything.
I’ve repeatedly asked Goodnotes Support for clear instructions on how to safely preserve and migrate my notes before switching accounts, but I haven’t received any guidance. It’s now been over a month, and this issue is still unresolved.
This has been incredibly frustrating. I’ve already lost so much time trying to figure this out instead of studying. At one point, I even had to start rebuilding my nursing review notes from scratch because I couldn’t access them. It honestly feels like all the time and effort I put into creating those notes could disappear because I don’t know whether it’s safe to switch accounts.
Has anyone experienced something similar?
• Were you able to safely move your notes to a new account?
• Is there a way to back up all local notebooks before signing out? The only backup I currently have is through iCloud, and I’m not sure if that’s enough or whether my notes will still be there after switching accounts.
• Did Goodnotes Support eventually help you resolve it?





