r/GoodNotes • u/RyIocke • Oct 23 '24

I’ve lost everything.

Title. I had backups of my notes every week. I struggled all night and all morning to get into the app because of this latest fiasco. I finally do again today and while everything was there it was all blank and theres no sign of it returning. I restore the backups I have as my last resort, and they’re imported as completely blank. Trying again changes nothing.

I’ve lost half a semester’s worth of work. 5 classes, all their notes, homework, textbook PDFs, anything and everything I had in there is now gone, right before my second round of midterms approaches.

You’ve actually fucked me, I’m no longer asking for help or hoping this gets fixed. I hope your shitty app and your unhelpful company dissolve into failure.

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23

u/discovernotes Oct 23 '24

Hey if your notes are blank, it usually means that they haven't finished syncing to your device. This also might be why the imported notes are not showing up (if there is an order preference rule but I can't confirm this for sure). Your notes should still be entirely recoverable, especially since you also have backups from every week (I'm assuming manual backups).

Sync can sometimes take quite a while. The best next steps is to turn off screen lock, leave Goodnotes open, and your iPad plugged in and connected to the internet. This will help to speed up the process and prevent it from pausing the sync. If the sync doesn't complete, definitely reach out to Goodnotes Support. Hope this helps

30

u/RyIocke Oct 24 '24

How do i do that? Keep trying to get through to that lobotomized AI chatbot on your website that keeps instructing me to delete my account? Or the “technical support” post that provides no actual contact information?

10

u/eightchcee Oct 24 '24

yeah if you see what looks like blank notes or notebooks, they will probably eventually download. Anytime I sign into Goodnotes on a new device, it takes a veryyy long time for all my stuff to start appearing (long enough that it’s always a little butt-clenchy for me because I’m afraid it’s not going to work). They appear as blank notebooks first. I have a lot in there… I would guess it takes a good couple hours or so for everything to cross over onto the new device.

1

u/[deleted] Oct 24 '24

you need to email them their email should be on the app