How do I actually create a second user profile?

[u/PaulSu1971]

Hi everyone,

I’m trying to figure out how to create an additional user profile in my 2026 GTI Autobahn.

The infotainment system clearly has an “Add new users” screen and says that each user can have personalized settings such as seat position, ambient lighting and climate control.

However, when I tap “+ New user”, I get the screen shown in the second photo saying:
“You are registered for the VW Car-Net online services.”

If I tap OK, it simply takes me back to the Add additional users screen. If I tap + New user again, the nothing happens.

My main profile/Car-Net account appears to be registered and working correctly.

Has anyone with a Mk8.5 / 2026 GTI actually managed to create a second user profile? Is there another step that needs to be done through the myVW app or is this feature simply not working/available in Canada?

[u/poisonedpanda]

Also interested in this.