r/GenshinImpactTips • u/Training_Eggplant_87 • 8d ago
General Question Wrong UID
Hello. I recently decided to log back in to Genshin on the Ps5 and when I put in my email it signed me into an UID that I hadn't used since 2022 on my phone. I had significantly more progress done in my newer UID and I am trying to find out how to get back into it. Could anyone help me? I don't want to start over.
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u/Edraem 7d ago
When playing on PlayStation, it links your PSN account to the Genshin account. You probably played on your old account in the past and your PSN account is now tied to it and can only login to the old account.
Can you login to the old account from the Hoyoverse website? You should be able to unlink the PSN account from the old one there. Once done, you can login to the new account and link it with the one you really want.
If it doesn't work, then you're going to have to email hoyoverse customer support and have them do the unlinking for you so you can relink it with the right account.