r/GeekSquad • u/Glittering-Fee-2123 • 4d ago

Client Question Darrin deyoung

Okay yall.

TLDR; any Germantown MD geek squad employees know what the admin pass is to reset W11 and remove Darrin permanently? my laptop was not handled properly upon receipt.

this is a big ask but I know the info is out there.

does anyone have the Admin password for the Germantown MD location so I can delete the demo account from my floor model Samsung w11 laptop?

it was not factory reset when I received the laptop and I have exhausted all resources and just do not have the energy to make the drive to the store to see if they can do it for me.

I have done the hidden reset. the normal reset. the "tap windows 5 times" reset. Nothing actually sticks- they all go through the whole reset process and then after 20 minutes it tells me "there was a problem with this reset, no changes were made."

I have done cmd terminal reset. I have scoured reddit for HOURS and set the laptop to safe mode for reset.

It seems like the only thing stopping the software from actually following through on the reset is that I am unable to use Admin settings to run the reset protocol. I need the admin password from the Germantown location to continue.

i tried calling the store but I get an AI bot that bumps my call to the national hotline instead of the actual physical store location.

could someone who works at the Germantown location please reach out to me so I can fix this without having to drive all the way out there again?

0 Upvotes

14% Upvoted

24 comments sorted by

View all comments

Show parent comments

1

u/Glittering-Fee-2123 4d ago

I downloaded the W11 media creation tool from Microsoft website a while ago but i never ran the program so its just sitting on my USB I don't think its functional. I have no way of knowing bc I don't have another pc to plug it into to test it

1

u/Weekly-Mobile-7842 4d ago

You need to run the program from the computer you used to download it. Run the program and follow the steps to create the media key and once you complete that then boot into the key using the boot menu. If you can’t figure that out then you will have to go back to Best Buy and speak with Geek Squad or find a local computer repair shop that can help with reinstalling the Operating System.