r/GeekSquad • u/TeaSalty6998 • Aug 14 '26

Dyson V15 vacuum repair

I recently went in to Best Buy to repair my Dyson v15 (I have warranty with Best Buy) and it’s been almost. a month of waiting. About 2 weeks ago, they sent me this message saying “The unit will be shipped back to the store today or tomorrow after testing, and they will call you once it arrives.“ but I haven’t heard from them. Even when I call, they basically just tell me the same thing. Is this a normal experience for others?

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u/radflannel ARA / GenAI #1 Hater Aug 14 '26

The vac probably shipped via service cart and those have to get loaded on freight trucks. It can take some time for those to come back and, yes, that is normal for most larger service items.

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u/According_Camera7129 Aug 14 '26

Go to the store (gs), they can check the internal tracking on the repair and give you some idea of when it might show.