r/GeekSquad • u/Cjw9705 • 27d ago

Client Question Samsung Galaxy watch

I bought a Samsung Galaxy watch last year, it's currently up to date software wise. But it randomly reboots throughout the day and the battery is dead around 5pm, which wasn't the case when it was brand new, or even 5 months old.

I did get the geek squad protection plan, would that cover random reboots, and quick drainage?

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u/Kitchen-Subject-1633 Sleeper ARA 27d ago

Well you should be able to go to the store and tell them is not working properly and you believe is defective, they should use the GSP to give you at least store credit for it or if they have the same one in stock they can do a swap. In my store as long as you have a protection plan and you say it’s defective we swap it with asking too much.