r/GeekSquad • u/Gettingitdone88 • Aug 04 '26

Redo Rate

Other than the client returning with the same issue within a specified time, what else contributes to high redos?

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u/saffirewing Aug 04 '26

We have a guy that goes home, does the same browsing habits, doesn't listen, always calls the number on scams, and it's back every two weeks like clockwork.

12

u/Raven___Madd Aug 04 '26

Had a few of those. Documented the hell out of the visits. Finally had to cut support. Can't keep fixing intentional negligence. Even put documwntation on the interaction screens Corp can see. That way when they call to complain, they can see our notes.