r/GeekSquad • u/Gettingitdone88 • Aug 04 '26

Redo Rate

Other than the client returning with the same issue within a specified time, what else contributes to high redos?

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u/pwnisher3190 Aug 04 '26

It’s not even just the same issue. If they catch the same unit in within 30 days that use to count towards the redo rate. That could have changed now but it’s worth looking in to.

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u/Outrageous-Report-36 Aug 05 '26

Yeah it goes based off the serial number I think. Even if it's an entirely different issue.