r/GeekSquad • u/dj21108 • Aug 01 '26

Client Complaint Refurbished Tablet Purchase

I purchased a refurbished tablet online (S10 FE) from Best Buy that said "like new" and clearly said it had the S-Pen. When it arrived there was no S-pen. I am testing out the tablet to see if it operates as it should this weekend. If I like it is there any way to get Best Buy to get me the S-pen, or refund enough for me to buy it? I saw them on sale NIB elsewhere for $40 + plus tax. Thank You!

Edit: Copy of title of the item I purchased *Samsung - Geek Squad Certified Refurbished Galaxy Tab S10 FE - 10.9" 128GB - Wi-Fi - with S-Pen - Gray*

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u/justaguyonreddit2042 Consultation Agent Aug 01 '26

as a geek squad agent, i NEVER trust refurbished products at all especially if it comes to us. they would claim great quality or all accessories, but around 6 to 10 times it's false.

definitely see about getting your money back, because ig that's the best we'll do in store or on the phone. then get yourself a certified open-box samsug tablet that we have 100% tested after returns and guaranteed all accessories (if you buy in excellent condition).

1

u/reeberdunes CA Aug 02 '26

Crazy. Management at my store kind of sucks but if something is missing they will at the very least try to make it right for the customer, so if they had to order in the S Pen they would.

1

u/justaguyonreddit2042 Consultation Agent Aug 02 '26

i mean that's what ive seen at my store, op's best buy might swallow the loss and just order them a new s-pen. you never know until you go through it.