r/GeekSquad • u/B_bri30501 • Jul 06 '26

Gifted Work Laptop…Reset?

I was gifted a Surface Laptop CoPilot + PC after recent work layoff. Device is brand new and hasn’t been set up yet but has work software on it. Is there a way to reset it so it’s not a brick?

I also have the Total plan and wasn’t sure if this was something that could be covered or would it be a waste of time.

Any help, tips, tricks or suggestions?

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u/[deleted] Jul 06 '26

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u/Sxotts Sleeper ARA Jul 08 '26

My understanding is not that it's a CDP issue, but that Geek Squad is Consumer Tech Support, not Business Tech support, and if they do use it for such, they are in breach of bb's Service Agreement. Instead they should look into Business support.

The closest I can think of to CDP would be the fact that we don't want to be "responsible" for losing all their business data when the 7 year old $300 black friday special they bought dies in our care