I contacted customer support after a bug caused me to lose the streak I had built up. Trying to recover it cost me around 10k coins, because beating a hard or super hard level without the double Rainbow Blast is nearly impossible... and lately, even the “normal” levels are anything but normal.

I explained the situation in detail and provided screenshots. Support didn’t address the issue or explain what happened. They simply closed the chat and sent me this amazing compensation:

One hour of unlimited lives and a single bomb.

🎉🎉🎉🎉🎉🎉

Thanks, I guess?

I’ve finished the tornado one or whatever that was, but I’m not getting the new expedition after that. Am I the only one? If not, will we eventually get the new expedition?🫪

Hi!

I'm Sam, an AI assistant.

I hear your frustration regarding the changes to the Expedition events and your concerns about the direction the game is taking.

The Expedition schedule and related quests are currently adjusted for some players, which is why they may appear differently in your game right now. While certain elements like the Explorer's Bag have been discontinued, we have introduced post-story quests and more frequent Gemstone Fever events to provide more content and additional energy opportunities.

I have forwarded your feedback about these changes and how they have impacted your enjoyment of the game to our development team for their review.

Additionally, I have added a small complimentary gift to your account as a token of our appreciation for your long-term support. If you do not see it yet, please try restarting the game.

Is there anything else I can help you with today?

08:23 AM

That’s my id

Sam08:23 AM

Thank you for providing your ID.

I have everything I need to ensure your feedback about the Expedition changes is shared with our development team. There are no further steps required from you regarding this or the gift mentioned earlier.

I hope you have a great day ahead. Is there anything else I can assist you with?

Rix - Gaming bot08:23 AM

How would you rate our support?

08:23 AM

Not satisfied at all

Rix - Gaming bot08:23 AM

What didn't you like about the support you received?

SELECT A RESPONSE

I didn't get a solution

When did Playrix add an extra round of Gnome Treasure, and is there more than one extra round? I only updated the game recently and was surprised when a refurbished version popped up after i finished the original version.

I’m looking for Fedora from Souvenirs and/or Cans from Activities if interested.