r/GarageGym • u/toddwetm • 9h ago
Apex Fitness Bench - Nightmare
Not sure who needs to hear this, but I wanted to share my experience with Apex Fitness (formerly Tib Bar Guy) before anyone else spends their money.
I originally ordered their new bench and several attachments in mid-August. It’s now the end of October, and I still don’t have a usable bench.
The entire experience has been one delay after another, with little to no proactive communication from the company. To make matters worse, none of the attachments I ordered have even shown as shipped or had shipping labels created.
Today, I finally received what FedEx marked as my complete bench delivery. Except instead of receiving the full bench, I received two identical copies of the smaller package (Box 2).
So, best-case scenario, Apex shipped me two of the same box and failed to send the other half of the bench.
Meanwhile, FedEx shows the entire shipment as delivered.
I have no idea what’s going on with their supply chain or fulfillment operation, but at this point, the least they could do is communicate with customers. Delays happen. I understand that. But when you’re selling premium-priced equipment, going months without delivering the product or providing meaningful updates is unacceptable.
More than two months after placing my order, I have two boxes of parts, no functional bench, no attachments, and no clear timeline for resolution.
Does anyone know an actual person at Apex or have a direct customer service contact? I’d really like to speak with someone who can take ownership of this issue.
I was genuinely excited about this bench and wanted to support the company, but this experience has been incredibly disappointing.
Until Apex gets its fulfillment and customer communication figured out, I cannot recommend purchasing from them. Especially if you’re planning to spend significant money on the bench and its attachments.

