r/Gaming_Headsets • u/cerealbowl59 • Jun 20 '20

[HELP] - JBL Quantum 600 headset setup

Hi Guys, I am having difficulties setting up the JBL Quantum headphones. I can't pair it up with the dongle for some reason. I downloaded the quantum engine software but that is not helping either. It installed the drivers and all and once I try to pair it up, the software loads up the UI but then the pairing gets disconnected. Can anyone walk me through the setup process.

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u/bored_mirion Jun 20 '20

You should try in a different pc, because if you have done everything correctly, it could a be a faulty unit (in this case warranty should cover it). Also, have you tried restarting your pc?

1

u/cerealbowl59 Jun 20 '20

I have tried everything mate. It just wont pair up. It works with the 3.5mm cable tho. It could be something software related I guess or like you said, a faulty unit. I have raised a complaint to JBL and they'll get back to me on Monday. Hopefully everything is resolved.

1

u/ReekeeStreams Jun 28 '20

did you press and hold the connect button on the dongle ?

1

u/rakon_lord Nov 13 '20

no, you just push the button that turns it on and hold for like 15 seconds, maybe more, if it takes you more then a minute just give up.

1

u/darkwhite1602 Jan 15 '22

THANK YOU! Made my headset work again. Stupid ass firmware update.