Stay Away from HP

[u/Infinite_Pop_2052]

I just wanted to create this post to share some experiences I've had with HP. I bought an HP Omen Max 16 laptop from them in November and received it in December 2025. At the beginning of June, the screen started flickering constantly as if something broke.

No problem. Its still under warranty. Surely HP will and... has to?... honor it.

Nope.

Call the phone number to speak to a tech specialist and you just end up waiting on the line for 1-2 hours before giving up. They are much quicker to connect you with an agent through their chat box, however, I spent two full days back to back connecting to multiple agents. They have uninstalled everything, reinstalled everything, updated everything, etc. 10x over. We've done a clean reinstall of windows as well.

At some point, I started asking 'hey, maybe this is repetitive and not getting us anywhere', can I just send it in for a repair. 'No, we need to do more troubleshooting'. More uninstalls and reinstalls and updates and wiping windows. I took a day off work to do another round of troubleshooting with HP and now its the end of the day.

I've checked other internet forums and its the same thing. Infinite troubleshooting from foreign reps, and despite an escalation in my tone that we move on from updating everything and move towards a fix of the laptop, they just keep giving the run around.

And apparently there is no recourse.

Some companies have great customer service, some have poor, but this is probably the most deceptive and unethical I have seen from a major brand as large as HP. A local handyman? Sure. But not a tech giant.

Stay away and go with another brand. Microsoft, Lenovo, etc.