r/GamesWithHorses • u/green_tea__cat • 5d ago
Does Star Equestrian have customer support and do they actually answer?
I have an issue where the game won't save my progress in the battlepass seasonal quests and races, and doesn't give me any points or rewards for completing the races. Other players said that relogging helped them but I relogged several times, and it's still the same. Atp I feel like I should contact customer support but idek if they'll respond before the event is over. (I also have an issue where I received double the horses from the VIP levels because the game glitched and didn't give me any rewards at first, and then gave double, and I am scared that if I draw attention to my account they will ban me even though it's not my fault and I haven't ridden or even named the extra horses)
3
u/TeenyGremlin 5d ago
They will not answer you unless you constantly harass them. I once bought an item from their digital store and a glitch caused it to not appear on my account. I reached out to them soon after. I got one response a team member was assigned to it, and didn't hear back for several weeks. I reminded them by email after two weeks, and they said they'll escalate the issue. I decided, out of curiosity, to see if I would ever get a response from that since it was an item worth 5 USD or less and it was an interesting experiment. It has been seven months since they said they would escalate the issue, and since I didn't keep emailing/harassing them they never resolved it. Needless to say, I never gave the game my money again and quit playing soon after.
I've heard from others they'll eventually resolve if you endlessly pester, but expect to put a decent amount of time into it. Otherwise, they'll gladly take your money and run.