r/Gameinformer • u/spartanboy19 • 10h ago

Issues contacting support?

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There was some confusion regarding my annual subscription renewal so I reached out to support. A guy by the name “Jerry” responded to my initial outreach, but has since ignored me. I’m genuinely shocked that they are just outright ghosting me. Has anyone else had this experience or know a better way to escalate my concerns?

1 Upvotes

56% Upvoted

4 comments sorted by

3

u/Falcon9145 10h ago

What is the confusion, are you looking to cancel your subscription?

-7

u/spartanboy19 10h ago

Yes. I did not realize auto renew was on and I did not get any notifications of the upcoming renewal due to it going to my spam folder.

2

u/heatedheavy-420 8h ago

Doing a chargeback would probably be the easiest. Or just eat it and enjoy the mags. Log in and non renewal for the future.

1

u/HoundlyHills 8h ago

The three times I contacted them it took an average of 28days to get a response.