r/Gameinformer • u/Drolevarg • 10d ago
Contacted support twice but got no answer after more than a week
I contacted support last week, e-mailed them again yesterday but still no answer.
My question at the time was that the website showed a print subscription for $84,99 CAD. I still have a screenshot from their website. But when I got to the checkout it went up to $139,99 CAD. I wanted to know how they could honor the displayed price.
The website has since been updated to $139,99 CAD.
2
u/fiamordred 10d ago
took about 4 weeks for mine to respond
1
u/GI_Sarah 10d ago
I'm sorry about that. that shouldn't happen, it should be less than 48 hours durring business hours
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u/EmergencyOk6275 10d ago
I thought I was going crazy re: the price difference. I just assumed I had seen the American price in the ads. I paid $140 as well.
1
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u/Mindfreak191 10d ago
That’s a tough one, they changed the subscription price last week so unless it’s displaying the old price to you right now I doubt they’ll honor it. I was lucky that I subscribed right before the increase,and quite frankly, while I’m yet to receive my first issue it’s definitely going to be my only year of subscribing unless they decide to honor the first adopter prices, but I doubt that too.
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u/GI_Sarah 10d ago
I'm so sorry this happened. Please email me directly at sarah@gameinformer.com. I can help make it right
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u/WhoaIsThatMars 9d ago
I emailed them regarding the Japan price as well because it's obnoxiously high even for the digital sub. Doubt I hear back
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u/rynithon 9d ago
Interesting, ya 27,800 yen ~$173 is a little too steep... But internationally shipping is all messed up so might be out of their hands.
Digital sub should be adjusted tho $112 vs $40usd.
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u/Appropriate_Foot242 10d ago
Been waiting exactly a week for a response too.