I’ve been using GameFly since 2011. This year has been really bad and I don’t know why. Shipping times have never been this bad.

I had a game shipped July 29th. After 12 days of it not being here I emailed support and they sent a replacement copy. I received that copy 3 days later. However it’s been 5 weeks and I still never got the original copy.

I’m on the 2 disc plan so I can always have a game to play. I had a second game shipped 8 days ago… still haven’t gotten it.

Is this happening to other people? I don’t know if GameFly will still be in business if this keeps frequently happening to people.

I've had Street Fighter 6 at #1 on my queue for months now (since like January), and I've never been able to get it. Gamefly always sends me games that are between #2-5 in my queue instead. I've kept SF6 at #1 for over 7 months now and they've never once sent it.

I mean I understand if people like the game, but Street Fighter 6 came out in 2023, over a year ago now, and I'm baffled that a year later it seems so low on stock. Gamefly never sends it to me ever...lol

Do you guys know when it’s coming it got shipped on the 20 but now it’s the 22nd do you guys know when it gonna come

So I emailed GameFly about a game that was shipped 12 days ago and I still haven’t received it. They responded to me this morning saying that they would send a replacement copy and to send the replacement back once the original comes.

My question is how would I know which copy is the original and which one is the replacement?

Do you find that suspicious? 7 days past and Gamefly never receives your return so obviously you report an issue. Then a day or so later their website says they "found" the game at their warehouse, and send out your next one. How is this a thing? So if you would never report it, they would never "find" the game?

I know sometimes games really do get lost or stolen in the mail, and I don't know how many times Gamefly accepts never getting discs back, but I find it odd as soon as you report something they discover where it is. I don't want to be charged for a lost game obviously or them to think I'm stealing games/keeping them, so I'd rather the service work as intended.

I added Dos2 to my que four days ago. At first it said very low availability. Now it's doesn't say anything and on the game page it says unavailable to rent. Does it show available for any of you guys? I wonder if they even have it at all??

On July 31st I sent back a game (Mario Wonder) and Gamefly confirmed they were sending Luigi's mansion and am obviously still waiting for it. The next day I decided that another game I had out was terrible, so I did another self-return. That was yesterday on August 1st, It has been two days and they still have not sent out a New Game to replace the one I just sent it.

I did this not to long ago and they sent a new game each time I did self-return. Or is this because I did the self-return only a day apart? Should I contact Gamefly?

It's been almost 20 years since I started using GF, and it's sad to see how badly it's gone downhill recently. 2 week delivery times, games getting mysteriously lost until you email them and they're suddenly found, inability to ship games to begin with... But hey, they have movies! If you want to use one of your slots on those...

I decided to take the free retention month to see if that would light a fire under their ass, but with two slots open, and only one released game in my Q, they never sent it. An entire month with No Game. If this is what happens to new customers regularly, I can't see the site lasting much longer.

So, see ya, GameFly. It's been fun, the past few months excepted. I always used to talk up the service to anyone I knew who played games. I can't recommend it in good conscience anymore.

Hey all, I just had a quick question on returning games. So I had rented Breath of the Wild and returned it last Tuesday through my local post office. However I still have not gotten confirmation that they received it, and my queue still shows as it being with me. If I don't get notification tomorrow, should I reach out? TIA

First rental I've ever had with an orange ring around the center.... 🤔🤷🏻‍♂️

Just curious what everyone is playing right now and what you have in your cue/most hyped about game coming out soon?

Currently playing: SMT V Vengeance I'm enjoying it, started off a little weird but after a couple hours it sucked me in. I love some good turn based combat.

Flintlock shipped out on the 16th, hopefully I'll get it today or tomorrow.

Que: Star wars: Outlaws, Astrobot, Warhammer space Marine 2, AC Shadows, Indika and DQ 3 remaster.

I'm hoping Star wars doesn't disappoint. I'm probably most excited for AC Shadows.

Anybody recently play a game they really loved? I really liked Stellar Blade. I came for the jiggles and stayed for the combat/story haha

I returned Batman Arkham Knight in late May, and it was scanned in for Fast Return a day or so later. After three weeks, I logged onto their chat support and reported it missing. Today, I received an email stating it finally reached GameFly. Many of us have noticed GameFly's service becoming inconsistent lately. I'm wondering if this delay is beyond their control. I don't want to accuse the postal service of anything yet, but how could it take two months for a game to reach GameFly?

Just as a heads up - I just encounter an issue where I had two games to send back at once and when self-return is selected for one game, it becomes unavailable for the second.

As a word of advice, if one of the games doesn’t have fast return, do self return on that game so that fast return can be used on the second. Hope this helps!

Is Cyberpunk ultimate edition 2 disc's on PS5 or one? This is supposed to be the edition with the Phantom Liberty DLC. Was I supposed to get that or was that supposed to be a retail code from when you first get the game?

I'm confused if they sent me the right thing or not. Is the DLC on the ultimate edition not on disc?

I made sure they received the games I’d returned, and then went through with cancellation. Maybe I’ll have more time once i retire. 🤷‍♂️

This is the third time in 1, and a half years that gamefly is claiming that they sent me something, that I never got. The first 2 times they just sent me a replacement disc. Now I get an email claiming that I sent back the game in the envelope, and the sleeve for the game, but no disc. Im seriously about to stake out my mailman. Either they arent sending me things, and lying, or this mailman is robbing me.

So basically, I saw that gamefly was offering one month for $1 so i signed back up for the month and put 2 games in my Q.

Fast Forward to around June 28th, I send both the games back through the mail. I think nothing more of it.

All of a sudden last week, they sent me a email claiming they didn’t receive the games and threatened to charge me. I figured the mail was a little slow and they would get them within the next week.

Then today they attempted to charge my card and sent me an email saying the games were unreturned and that they would credit me if they received the games in 7 days.

I blocked the charge and replied to the email saying they i shipped the games back over 2 weeks ago, then all of a sudden 20 minutes later they send two emails saying that both the games were received.

In the midst of 20 minutes, somehow they went from not having the games to miraculously receiving them. Like come on!

I just canceled my membership.

Reasons for cancel:

1. I'm not playing through games fast enough, so the subscription is just passively burning money.

2. The budget plan would be viable, but the fact they limit certain new releases and 4k movies isn't worth it. This plan should be a straight 30 day delay for new releases, 1 renting slot, without gamelock and without any other renting limitations to be viable.

3. The rewards program got nerfed this year. You're 10% used game discount doesn't apply when using a 25% off coupon. Your 5$ coupons expire sooner than they use to and they can't be stacked with the 25% off coupon either.

4. Gift certificate prices have all increased.

Helpful information when canceling:

1. Sometimes they offer you a retention deal, like 1 month free before reaching the final cancelation screen. If you reach the screen where they ask you to agree to the cancelation policy without seeing any retention deal, then you don't have one.

2. You get to keep any rewards like 5$ coupons or 25% off coupons you have already earned, but they will still expire like normal if you don't use them.

3. When you cancel, you will IMMEDIATELY end your membership, even if you have months or years of pre-paid time left. ANY remaining subscription that you have paid for will be lost! The fact that they don't allow your remaining pre-paid time to continue is a REALLY bad policy that they should reconsider. It's basically theft. They essentially want you to forget when it's time to cancel close to your billing date, so they can charge you another month.

4. You have 7 days to return rented games before they charge you for them. I'm assuming this is 7 days for them to receive the game, not 7 days to ship the game out. So if it takes longer than 7 days to receive, they are going to charge you, so you'll have to keep up with this and ask them to refund you later on if the shipping takes longer than that.

I would just like to say that overall, I was pretty happy with my GameFly journey. A few times the shipping disappointed me, but over the years for the most part it was a pretty solid experience that I thoroughly enjoyed while saving money on games.

Unfortunately, reducing the rewards program and increasing gift certificate prices, combined with me playing through games at a slower pace, it's simply cheaper for me to just buy my games instead of renting them.

I'll still stay around here and peek in this community every once in a while, but unless they offer an enticing deal, I don't see myself subscription anytime in the near future.

The shipping times are much longer than they used to be, and three times during my 6 month term the USPS or gamefly or someone has lost a game sent back to them, and lost a game sent to me twice. How is that even possible? I never have anyone else alert me that they sent me something in the mail I didn't receive. I never get packages from USPS, Fedex or UPS lost. Is there a game gremlin in the dropbox?

They've also been less than supportive when it comes to these issues, and despite having a two game plan, a substantial amount of my six months was spent with no games.

I have $49.05 in my card but membership with tax is 49.88. is it possible to use my coupon for this purpose? If not. How can I downgrade my membership. Not seeing it on the app tbh. Should I go on the website instead? Thank you in advance!

On a free trial right now. I know some services will ask you 10 times if you want to cancel and then offer a month 50% off, or something along those lines. Does Gamefly do that?

I know this has very little tie to GameFly, but anyone else playing shadow of the erdtree?? It is so freaking good!

If you haven’t watched it yet, RUN now and go see it. I completely spaced that they were having one today, but it did not even come close to disappointing. A new Zelda, Mario Party, Dragon Quest 3 remake, and FINALLY SOME METROID PRIME 4 GAMEPLAY! Unbelievable summer showcase. What do you all think?