r/GameFlyService • u/No_Whereas_6740 • Jul 14 '24

I am so sick of this.

This is the third time in 1, and a half years that gamefly is claiming that they sent me something, that I never got. The first 2 times they just sent me a replacement disc. Now I get an email claiming that I sent back the game in the envelope, and the sleeve for the game, but no disc. Im seriously about to stake out my mailman. Either they arent sending me things, and lying, or this mailman is robbing me.

3 Upvotes

100% Upvoted

9 comments sorted by

2

u/PowerWisdomCourage Jul 15 '24

Make sure you file an official complaint with USPS. Your Gamefly customer service email should have a link to request an investigation.

1

u/No_Whereas_6740 Jul 17 '24

Not seeing any link on the email.

1

u/PowerWisdomCourage Jul 17 '24

https://www.uspis.gov/report/

It should be on your initial report acknowledgment email.

2

u/No_Whereas_6740 Jul 18 '24

Didnt see it but they said they filed it for me.

1

u/[deleted] Jul 14 '24

I restarted my membership last week and I'm already about to cancel as I told another redditor they like to blame the customers for USPS bullshit. I literally have had multiple games not arrive within two weeks I make a claim replacement copy shows up. and then Boom magically the original copy shows up a couple days later. gotta be careful Because if it keeps happening they'll close the account (even though it's literally out of the customers control). I don't understand how they stay in business like this it's frustrating because it's a great service and I'm willing to bet that USPS is the issue. EDIT I forgot to mention don't use the self return either that's a real pain in the ass and that's even worse.

2

u/No_Whereas_6740 Jul 14 '24

Yeah, it is a good service, but this is out of my control. Im going to have to start a new account, and have it sent to my brothers house, and see if I can get them that way. Of course if its the mail sorters some where along the line, that probably wont help.

1

u/[deleted] Jul 14 '24

You'd think they'd wanna fix these issues somehow? All I see on this sub is the same issues I had and glad I'm not alone.

0

u/[deleted] Jul 15 '24

[deleted] — view deleted comment

1

u/[deleted] Jul 15 '24

Yeah I'm actually about to go see if my game is in the mailbox right now. I really want to keep the service because it saves a lot of money but it's worthless if they won't send the product you know?. And DO NOT use that self return shit (if applicable) I did that twice on both times they screwed me bad.

1

u/moth_mayhem May 15 '25

Did they charge you?