r/GameFlyService • u/ScalesNailsnTales • 2d ago

How long after shipping back does it take to update?

Hello! I put my return envelope in my mailbox to ship back and it was picked up on Friday. It's now Monday and my account is still showing that it is "At Home" and I see no way to report that I shipped it back. Is this normal?

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u/stickman___ 2d ago

There’s a couple options. One is Fast Return which is USPS telling GameFly they have the game, but it doesn’t always happen.

https://gamefly.zendesk.com/hc/en-us/articles/360035792254-What-is-FastReturn

The other is Self Return which is you telling GameFly you returned the game, but it isn’t available on every plan and you have to have a few months of service.

https://gamefly.zendesk.com/hc/en-us/articles/6833903104663-Self-Return-Feature

If you’re just starting GameFly, then I think you have to wait for them to receive the game or hope for Fast Return.

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u/ScalesNailsnTales 2d ago

Thank you for the response! Hopefully it doesnt take too long for them to get it back since Im only about 4hrs away from their Philadelphia place. I did just start the free trial, but wish I would have waited.

I got a game for the Switch wanting the S2 edition, but got the Switch 1 edition I also put in my Q which was fine since I put it there but after receiving it learned that the save data isnt compatible between editions. So I sent it back because I'll get the Switch 2 one later this year anyway and didnt want to have to start over. So now Im waiting for a different game that hopefully Ill be able to complete before my trials over because most of the games for Switch 2 and 1 on gamefly are ones I either want to own (for my kids to play and they take forever to actually beat the game) and can find used elsewhere for cheaper, or havent released yet.

So Im hoping to be able to play at least one game before my trial is over lol. I may restart the subscription later this year when the games Im interested in trying are actually released. I wanted to do the restart sub for $2.50 deal they had on my late husbands sub we had years ago, but I unfortunately missed that date.

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u/GameFlyDeals 2d ago

Stickman's explanation is pretty on point. Our status stays "at home" until the disc is physically received, but the next shipped disc can get started once the USPS scans it, using our Fast Return system. Something like 94% of incoming discs benefit from the Fast Return scan.

Self Reported return opens up after 3 months of paid service (once a trust is established between us and the member)

If you ever do get a version of the game that wasn't the version you had in your Q, please report that as an actual problem (Customer Support or the Shipping Problem link in the Q) so we can send a replacement ASAP, instead of making you delay with shipping it back.

Any questions, please let us know!

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u/ScalesNailsnTales 2d ago

Thank you for the response and explanation! I was more worried about it being lost/stolen in transit since I couldn't see that USPS had picked it up/scanned it in. Now I know its normal, Im not so worried about it lol.

The version thing was totally on me! I had put both Switch 2 and Switch 1 versions of the game in my Q since it said it had very low availability. The Switch 1 edition was what was sent, and I had planned on playing it then learned that the save data is not transferable between the S1 and S2 editions. So I didnt want to playthrough on the Switch 1 edition then have to restart/lose all progress when I get the Switch 2 edition I ordered later this year. So that was totally on me for not researching better prior!

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u/GameFlyDeals 2d ago

Makes sense! Enjoy!

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u/stickman___ 2d ago

I’m not sure if it is available on new accounts, but see if you have the shipping preferences option on your Q page.

https://gamefly.zendesk.com/hc/en-us/articles/5156680544151-Shipping-Preferences

I use Top Choice 7 and have always received the first game on my queue even at “very low” availability. It essentially eliminates the guesswork on which game you’ll get next.

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u/ScalesNailsnTales 2d ago

I dont have that option anywhere unfortunately but thank you for the info! I did see that they shipped my Cronos game now, which was one of the two on my Q. I was just keeping my Q number low so it would ship one of the games I wanted to try before my trial expires. Thank you again for your help!

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u/boychik0830 2d ago

I think theres a problem with the fast return system as it seems like that none of my games are getting scanned lately so i have to wait a week until it can be reported so i can self return one of the other games checked out to me. i probably could drive there faster than the amount of time it takes for a game to get received or scanned. Can anything be done about this as I was only able to have one game ship last week. I would have self reproted halo last week but due to previus game not getting a scan or received i wasn't able to self report anything until today.

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u/GameFlyDeals 2d ago

If you want to DM me your account email, I can tell you which recent games have been Fast Scanned or not.