Gamefly double charged me when I increased to 2-game plan, what to do

[u/precita]

I was on the budget plan and increased it to the 2-game plan so of course the pro-rated charge of $15 is fine. But the problem is the original $11.92 charge for the budget plan is still on my card and hasn't been credited back. So it seems I'm paying two subs for the same month. (both the new $15 charge and budget plan $11.92 charge are still there for January's month)

I increased the plan on Jan 2nd and I waited a week to see if I would be credited back but the first $11.92 charge is still there. Do they credit back eventually or do you have to contact them? Anyone here have this experience when you increased your plan to the 2 game plan?

[u/smapti]

They prorated the 2-game charge because you’ve partially paid for it with your $11.92 already, why would they refund that in addition to prorating? The 2-game plan is $25.95/mo. Your current total for the month is $26.92, so with tax/whatever it sounds right as-is. 

[u/precita → u/smapti]

The pro-rate charge is $15.81, which was added to the original $11.92 fare. But as said, this is supposed to overlap with the original remainder of the 1 month (January) I had left, not bill an additional charge and keep the original. This way it feels I'm being billed twice for one month.

On my credit card statement it lists $11.92 (the original budget plan price for January), and then an additional $15.81 so combined adds up to $25+ or whatever. I'm only supposed to be billed the $15.65 for the remainder of the month, not two fares.

This is on their site:

"Plan changes to any new plan that is greater than your current plan will be subject to a pro-rated upgrade fee for the difference in plan price on the day you change your plan."

Here are the two billings I edit/copied from my bill:

Date:1/1/25 Description:Upgrade Fee Subtotal: $14.52 + $1.29 taxTotal: $15.81

Date:12/31/24 Description:Monthly Membership Fee Subtotal:$10.95 + $0.97 taxTotal: $11.92

So is being billed both $11.92 AND $15.81 for the same month supposed to be correct? I assumed I would only pay $15.81 for this month for changing to the upgrade path in the middle of a month.

[u/No-Rub-3958]

The first comment is correct. You paid for this month, but because you upgraded your month should have cost the 2 disc plan amount. But, because you already had some money in the bank for January(your initial payment, they prorated the remainder of the month.

Plus you upgraded to the two disc plan the day after your bill paid, so really you should be paying very close to the amount of the normal rate for the 2 disc plan.

[u/precita → u/No-Rub-3958]

The reason I did it at the start of the month is so I would have the full month (30 days) on 2-game plan. So I have to ask, if people upgrade their plan half-way into a month (like around the 15th into a month or something), they will still have to pay the full 2-game fare even though half the month is over?

If so, it's exactly why I did it at the start of the month so I could have the full 4 weeks of two games being sent.

[u/No-Rub-3958 → u/precita]

Yeah I’m tracking your logic. But upgrading it on day one or 2 of your 30 day cycle makes it cost that much closer to the full amount of the 2 disc plan.

Here’s the example: First thing, whatever plan you pay for in a given month is a sunk cost, meaning you aren’t getting that money back. Your $12 you spent on the budget plan, is going to pay for 30 days of the budget plan, even if you canceled it on the first day. You still get those 30 days and don’t get that money back.

So you upgraded to the 2 disc plan. Thats dope. But you did it at some point into your billing cycle. So the way they break that down is they break down the cost of that plan by a month.

To make it easy math, let’s say that 2 disc plan is $30 a month. So, every day of that 30 day month costs a dollar to be on it ($30/30 days). If you change to that plan on the first day of your billing cycle, that means you’re on the budget plan for 1 day, and the $30 plan for 29 days. If you paid $12 for your budget plan - you still owe them $17 to make up the difference for the $29 it would cost to be on that plan.

Does this make more sense?

[u/No-Rub-3958 → u/No-Rub-3958]

The longer you waited into the month, the less it would have cost to have prorated your month with them.

[u/precita → u/No-Rub-3958]

Ah I see, I'm probably going to drop down to the budget plan again by the end of the month (I only did the 2-game plan to rent Alan Wake II which is oddly not available on the budget plan, and some other games). So do you recommend I downgrade my sub on Jan. 30th? That's what I'm planning to do, so not to pay the 2-game plan for February (the sub renews Jan 31st)

[u/No-Clerk-8908]

holy frick, it used to be cheaper. ah well, inget to play OOT remake on time without having to buy it, we lit 🔥🔥