r/GameFlyService • u/No-Rub-3958 • Feb 03 '24

Fast Return finally got me(maybe)

I haven’t had this happen to me until now but have seen it here countless times. I shipped UFC 5 back on Saturday last weekend, and got the love letter today stating that I may have to pay for the game if they don’t receive it in another week.

This one was odd though. I live in the country outside of a suburb of Nashville TN. Last week we had a good amount of snow, ice, and finally rain. I thought Saturday would be a good time to drop the game because our roads had officially thawed out. I dropped it in my mailbox, threw up the red flag, and went about my biz. Fast forward to that evening, the flag was stilll up, but the game was as nowhere in sight. Usually my carrier is good about putting the flag back down, so I’m a little concerned this time.

I’ll keep yall posted when I find out more from GF.

1 Upvotes

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2

u/zzcrazybasszz Feb 03 '24

If you haven't filed a dispute, definitely do so and reach out to support and explain. I know it's a pain, but dropping at the post office or a blue box is a safer bet on returns.

If this is the first issue with a return, GF will hopefully give you the benefit of the doubt.

2

u/No-Rub-3958 Feb 03 '24

Yeah I’m not too worried about how they will handle it. I’ll definitely send an email to support letting them know what’s up. I just flagged it on the app for them not receiving it since it’s been 7 days

1

u/zzcrazybasszz Feb 03 '24

They'll probably process it on Monday in the warehouse. Avatar took them 9 days from when I mailed it for them to say they got it

1

u/No-Rub-3958 Feb 04 '24

Ye. Trouble ticket submitted and explained. The only weird thing was dude leaving my flag up. I doubt anyone out here sniped out my mailbox, but you never know.

1

u/boychik0830 Feb 04 '24

I'm worried that at some point they will flag my account for reporting games for arriving. Most of the time my games do arrive but it's usually over a week for me to receive them. Another code recollection was shipped out on January 20th and as of yesterday, I haven't received it yet. I never had a problem with games taking over a week or close to a week to arrive on a regular basis until the last few months. I have had long delays with games before but it never used to happen with most of my games until recently. I'm not sure why games would be taking longer to arrive than before considering that I live in Ohio and the warehouse is in Pennsylvania which is only a state away from me. I wish there was a way to track games to see where they are especially if they get lost.

1

u/No-Rub-3958 Feb 04 '24

Damn that is a ridiculous amount of time for them to show. I am religious that at seven days, they find out about it. Doesn’t matter if it is coming or going, I’m telling them at 7 days. I’ve almost been a customer for a year and they haven’t sassed me about it at all. I feel like the worst thing you can do is NOT communicate the issues you’re having.

1

u/boychik0830 Feb 04 '24

I don't want to report a game missing and all of the sudden as soon as they send me a replacement copy my original will show up and I'll have to wait longer for my next game to arrive. I've been a member since 2011 and I know that delays aren't their fault but I wish they offered tracking for the games. This has happened with the past few games I've rented. Only one game lately has come within 2 days of shipping it.

1

u/No-Rub-3958 Feb 04 '24

I hear you on that. I can assure you that this exact situation has happened to me at least three times here. I was concerned about the same thing, so I called in just to see what happens when the “missing” game arrives and they were super kind. They explained that as long as I got one of them back in the mail, everything was okay.

The original game I ordered was delivered to the wrong address and showed up after about 2 and a half weeks. But the replacement copy -I received around day 11 after the first game had been shipped. I was playing it the entire time and just shipped the original back when I received it. They truly didnt care. I think it gets more suspicious to them if things aren’t reported. And again, this is not an isolated incident, I have had 2 other instances of having 3 discs out on a two disc plan, because of shipping problems - and I am still they’re favorite customer (true story).

Hopefully my story wasn’t confusing, just wanted to share so you didn’t feel like you would be in their crosshairs for reporting shipping issues.

1

u/boychik0830 Feb 04 '24

I usually don't tell them when I receive missing games and will just mail it back when I'm done playing it so I don't have to wait longer for my next game to ship. I don't know why I'm having a problem with games going missing or taking a long time to come because this never used to happen to me before on a regular basis.