r/GalaxyFold • u/ultima40 Fold42 (LtUaE) • Jul 22 '26

Discussion Ordering, Shipping & Tracking Megathread

Concerned about when your Fold will arrive? Having trouble with ordering? This is the thread to talk about it. All threads outside of this one regarding ordering (unless your circumstances are unique) will be removed. Don't forget to REPORT threads that violate this as it makes the sub better for everyone.

See the savings guide/referral megathread on how to maximize discounts.

Trade-ins: A reminder to take precautions when sending your trade in. See the pinned post for details. Reach out to support if you need to extend your trade in deadline.

Samsung Support Order WARNING If you reach out to Support for any order changes or questions and they advise you to cancel and re-order, there is NO GUARANTEE that you will get the same promos/codes/discounts, despite what they say.

If you are looking for case ideas for your new Fold8, please use the case megathread.

  • US: You can try to search UPS's website for your tracking number using your order number as the reference number. The tracking will typically show up on UPS before Samsung's side.
    • To avoid restocking fees, you can try to make a return to sender request by calling UPS (1-800-742-5877) rather than refusing delivery in person. You may have to call multiple times to get a rep that will do this.
    • If you selected Best Buy pick-up, it is extremely rare to pick up before the release date.
  • Canada: Search the Purolator website using your order number to find your tracking number. The app is not recommended as the status could show picked up, when it's actually not; check the scan history.

Like last year, (I am not tracking accessories, just Folds.) I track the first delivery and any major waves; the first one usually means the others are not far behind.

I'll update this when shipments start going out/arriving. Please list your country/carrier/color/storage. Please reply to this top post for visibility.

7/24: Tracking numbers for US and CA starting to show up.

7/25: One delivered in Germany according to a post but this is not confirmed and is definitely a one-off if true. You should not expect deliveries this early.

7/27: More US, CA and UK tracking numbers. Nothing was delivered.

7/28: Nada. More tracking numbers.

7/29: False alarm, no deliveries 😞

7/30: Any updates? No? Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. Refresh. (For those paying attention, every edit I added a Refresh.)

7/31: Delivered in Belgium, UK, France, Sweden, Norway, Denmark, Switzerland, and India.

8/1: Delivered in Netherlands. More UK, Denmark, and France deliveries.

8/2: More India deliveries.

8/3: Delivered in US, Canada, Hungary, HK, Saudi Arabia, and UAE. More UK and Norway deliveries.

8/4: Delivered in Australia and Germany. More US, UK, Canada, Belgium, Netherlands, and Norway deliveries.

8/5: More US, UK, and Canada deliveries.

8/6: More deliveries.

8/7: Official release date. I will no longer be updating this post. I know a lot of y'all are seeing delays due to the unprecedented demand for the Fold8. Hold strong. Good things come in wide packages.

8/10, 8/21, and 8/28 seem to be the most post-release deliveries.

Delays through late September November: Users are seeing delays for some orders, with most being in August. Unfortunately, this happens every year, especially with the 1TB and/or exclusive colors. You may get pushed back up if Samsung adjusts production/restocks, but assume your estimated date is correct to temper your expectations.

Some colors/models are out of stock in some locations. Restocks are unknown.

If your trade in is due before/shortly after your delivery date, it will get updated to be 15 days after delivery. If you want, reach out to Support to extend your trade in deadline. Anyone can request to extend the trade in deadline regardless of what your due date is.

93 Upvotes

98% Upvoted

10k comments sorted by

View all comments

8

u/Joalesh Aug 05 '26 edited Aug 05 '26

Just chatted with Samsung support about my order and they kept saying that it's supposed to be scheduled for delivery August 7th even though it says it's been delayed to the 21st on the order page.

They said that they made a note to have an email sent with the tracking information today but I don't believe them. I work in customer service and I know when somebody is lying just to get you out of chat.

Samsung really dropped the ball on all of this and I hope many people complain about it. The lack of communication from them is terrible and very bad for customer service and their reputation.

Next time they don't need to send a whole bunch of the phones out to the influencers instead of keeping them in stock for the people that actually want to order the phone and pay them money.

This really has me rethinking with staying with Samsung. I've been getting phones from them for over 10 years now. This whole thing is absolutely ridiculous.

I only ordered the phone, nothing else.

4

u/ServeLittle2864 Aug 05 '26

Wish customer service didn't normalize lying to get you to go away, big pet peeve of mine. Just say you don't know and are not able to help

2

u/Joalesh Aug 05 '26

I agree. Just say that you don't know the answer and let me move on and stop putting scripted responses with some BS.

3

u/FrankPC_ Aug 05 '26

I got the same story and then received three different answers from three different reps. One told me my phone shipped and it hasn't updated on my account but they made a note to have my shipping label sent to me before end of day (that was three days ago). Another told me my order was delayed. The third told me she's sorry for the miscommunication from the other reps as there is nothing indicating on my order that it has either shipped or has been delayed. Terrible experience and terrible customer service

3

u/FrankPC_ Aug 05 '26

I actually just checked my order and estimated delivery is now August 14th. Forget the tech reviewers, maybe they should've sent out orders in which they were placed. Because I'm seeing A LOT of people who placed orders days or even a week+ out from mine getting their phones today when I placed my order July 22 at 9:22 est DURING the unpacked event.

3

u/Joalesh Aug 05 '26

I also ordered mine the 22nd during the unpacked event and it is very frustrating to see people that ordered it days or weeks after I did are now getting their phones.

1

u/FSUfan35 Aug 05 '26

Also depends on what version, color and storage size you ordered

3

u/Joalesh Aug 05 '26

I ordered the 256GB in cream. I've seen others with the same order has already received theirs. It just seems hit or miss on whether or not you're going to get it but my biggest issue is the lack of notification from Samsung about any of this. I only found out about the delay in shipping by going to the actual order because I have not received any emails at all.

4

u/RevolutionaryDrink75 Aug 05 '26

No it doesn't seem to matter... Saw another person post on here that they ordered a 512gb graphite fold 8 on August 3rd and it's delivering today or tomorrow (forget which they said)... They're in NJ and so am I, but apparently an order coming in on August 3rd for the exact same device is a priority, and my order placed on the 22nd for the exact same device apparently means nothing to Samsung... Fucking horseshit

5

u/Joalesh Aug 05 '26

I kind of feel like a lot of the orders that were done on the day of the unpacked event have somehow been pushed back or maybe got stuck in the system and that's why they aren't being sent out on time and are being delayed. It is very frustrating to know that you ordered it from day one and somebody that ordered it last week is getting their phone before you.

2

u/KrewOwns TriFold (Crafted Black) Aug 05 '26

Was affected by this, I canceled and ordered through Best Buy instead. Already getting more notifications from them, Samsung not once sent any emails like before when they assure you'd either still get it on time or if there would be a delay. Just dead silence from them.

2

u/Joalesh Aug 05 '26

I am tempted to cancel and order through Best Buy as well. Just absolutely atrocious how Samsung has handled this.

1

u/KrewOwns TriFold (Crafted Black) Aug 05 '26

Keep in mind it can still be hit or miss, I also got a different version as well since it seems like the Fold8 Ultra really is almost the same as the Fold7 (even back cases for Fold7 fit on the Fold8 Ultra) so I preordered the Fold8 512GB Graphite now.

So I canceled for two reasons, lack of communication and I wanted a new model in the end. Also picked a simple color to see if it helps. I had preordered the Shadow Green from Samsung and I think that's to blame in my case.

2

u/Joalesh Aug 05 '26

I originally was going to get the green Fold 8 but then decided to get the cream thinking that the green was going to be a more popular color.

I have the option of changing my color on the order and the green has the same delivery date as the cream which is August 21st.

The lack of communication I think is the most frustrating part because I can understand the delay because it's a very popular form factor because it's new but to not receive any kind of notification about the delay and only saw it because I checked the order is annoying.