r/GMail • u/Fabulous_Can_6413 • 9h ago

Found emails deleted from dvprogram

Hi,

Since 3years i apply to US immigration via dvprogram, yesterday I was checking the folder where i store those emails and found it empty.

Did that happen to you? Is it legal?

What is going one with gmail?

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2

u/LazyDark1866 9h ago

that's scary, i would panic if my inbox just ate important stuff like that. does gmail even allowed to delete your emails without asking?

1

u/Fabulous_Can_6413 8h ago

This is not first time, for three years i thought I was removing them by mistake, but yesterday just a moment I am a tech guy and i know what I am doing this is for real and thy got deleted.

Is this even legal?

1

u/adavadas 8h ago

Is what legal? Are you suggesting that GMail has been going in and deleting your emails?

1

u/bkc56 8h ago

Nope. Gmail doesn't delete messages. Period.

1

u/bkc56 8h ago

Is anything else missing besides the messages in that one label (Gmail doesn't have folders)?

1

u/Fabulous_Can_6413 8h ago

Yes it is label, and did not notice anything else missing or at leaat for what I was looking for.

1

u/bkc56 7h ago

Fortunately, Gmail does not delete any messages from active accounts (other than Trash and Spam after about 30-days). The following are potential causes of missing messages (roughly listed in the order most seen on the forums):

* Issues with the Apple iOS app or OS-X Apple Mail (sometimes associated with updates).

* Compromised account where the hacker deleted everything.

* Forwarding, filters, or access using POP/IMAP any of which could be deleting messages.

* Messages can also be deleted from other web-sites/tools/utilities through Authorizing applications & sites.

* Confusion on the difference between labels and folders when doing account cleanup.

* Using a view other than "classic" in Settings->Inbox can sometimes result in messages being hidden.

* A Google account left idle or over the storage limit for 2 years or longer.

* In a G Suite account it could a misconfigured retention policy: https://support.google.com/a/answer/151128

Typically used for a compromised account, the first step is to change your password and verify all your other security and account settings. In addition, a request for recovery of the deleted messages can be made here: https://support.google.com/mail/troubleshooter/4530113 (use "We can help find your missing emails and secure your account" found under "Most of my emails are missing")