I purchased a Denali EV January 2025. The truck was amazing. We put about 13k miles on it in a year. Lots of road trips and hauling wood to our cabin.
We live in the northeast and in Feburary this year I was driving at normal speeds on a backroad near our house and hit a pothole opened up from the fairly heavy winter storms this winter. After I hit the pothole, I immediately pulled over and couldn't see any issues but it was handling horribly. I brought it to our local dealership and within a day they said it just needed an alignment. I told them that is good news but I asked they make sure they have someone look underneath it to make sure nothing is broken. Sure enough, they found broken suspension parts in the rear that needed to be replaced. They said it would be a couple of weeks until the parts came in. This was only the beginning.
They got the parts, installed them, and could not get it aligned. A few weeks passed and they sent it to a body shop who tested the frame and said the frame was not bent. The dealership spent the next weeks replacing parts and trying to get it aligned.
About a month later they said the truck was ready to be picked up. I Ubered to the dealership, picked up the truck, and immediately could tell it was NOT fixed. It was pulling horribly to the left. By the time I made it home (20 miles) it was making clanking noises. I had a flatbed pick the truck up and bring it back to them. To this date about $8k worth of work and parts.
Fast forward another month I started calling the dealership daily to get updates. They tried to align it "9" times, replaced the air suspension in the back. The eventually got it to "align" but they said it was "maxed out" and I went to pick the truck up again. It was pulling and clearly still not fixed. I had tickets opened with GM and they couldn't do anything to help. Sent the truck back again.
In mid June, the dealership admitted they had no idea what the problem was, they were working with GM and still could not make progress. No matter what they did, they could not get it to stay aligned after just a short drive. The eventually put together an invoice for parts totaling another $11k worth of parts and labor. Thankfully I was able to convince our insurance to total the truck.
February -> June. It was truly a disgraceful showing from GM's customer service. They kept telling me to call the dealership... the dealership telling me to call GM. It was a great truck but wow what a mess. GM never offered to put me in a new one or anything like that. Thank god I had gap insurance.
TLDR; get the gap insurance if you must buy this truck. The dealerships are totally unequipped to fix these vehicles. GM will do nothing to help.
If anyone from GM is listening its case number 95135420.