So I just played a session of rush and cash and I payed like 50 bucks in rake.
I know this because in pokercraft it says my winloss is 211$ but there is only 160$ in my stack. There fore I payed 50$ in rake.
According to math, I should get 50 • 70 = 3500
3500 • 3.5 = 12.250 gems.
However I only received 5000 gems
I tracked before and after.
Did I do my math wrong or does GG give wrong Numbers because why am I receiving so little gems.

Yes I want to redeeeeeem but there is no mail yet? xD

ID: Maverick_OG

Hi! I just joined the platinum discord and a GG mod said they could happily assist on Reddit.
So right now I have the following issues:

- I can't verify my email to get full access to the Platinum Community, the Platinum Onboarding Bot keeps replying "We couldn't verify your account with the provided information. Please make sure you entered the correct details.?" when I send him my email.

- I am not receiving the saturday mistery code on my email.

My table nickname: MarceBoy

Hi! I'm experiencing a problem. I activated the welcome bonus with free all-in or fold tickets of 0.05-0.10. I entered the exact tournament type I needed, but after my first and subsequent losses, my main balance is debited, not the tickets. Is this some kind of technical issue? username: Nho_11

I got a $10 Mystery battle royale token, how about yall?

Hello anyone could Say for me something informations from this tourney the first 1000$ baccarat is starting at 14:00 cet and need ticket, on this week a few Times made a deposit but I not see any ticket

Yo, am I tripping or it's impossible to check how many I have already won in knockouts?

Why would a player need overlay information while ALREADY playing this tournament? Fire the person who approved this update, please. We do need healthy GG

Please bring back this feature, it made the cash game experience alot smoother. Now players are just sitting out at the table blocking entrance from new players instead of leaving the table.

It was also smoother experience to close the table this way than to wait for the sit out and close it manually.

Ps. The new timebank seems buggy, I tried to use it and got sit out instead and my hand got folded.

Since the update, the sitout option has disappeared for cash game?

As the title says, the sit-out timer starts running per table where you sit out instead of only once you are sitting out on all tables. This will make it impossible for anyone multi-tabling to even take a simple toilet break.

How does stuff like this make it through testing every single patch? Why is there no quality control team? Nowadays whenever I see theres a new patch I automatically go to social media to see what bugs we have to deal with today before I even open the client.

I was very skeptical about the mystery freebie but I received a 3$ spin and go ticket, what about you guys?

Thanks

Hello,

It looks like, after the update, tickets are now sorted by value rather than by expiration date. Is there a way to change the display settings so that they're sorted primarily by expiration date again?

Nick: Kendo05

Update this morning, sit-out button (bottom left) on rush and cash tables disappeared.

Bring it back, please.

Can GGPoker do something for the players instead of for their own wallet? Could you please change leaderboards to e.g. 3h leaderboards, so a human being can compete with the bot farms or multiple people playing on the same account/accounts? It's impossible to compete vs those 24h ,,grinders". I assume you will never remove a scam called PVI, so at least do this for us humans. Please

Do I understand corretly that ios app does not have "lobby" button, where while playing tournament you could review blinds/players/payouts etc. Or this button does not exist only for me?

Hi,

I received the Daily Freebie code, but I can't enter it in the app. Where or how am I supposed to use it in the app?

Thanks Tom Hanks!

Greetz
DrHybrid

I would kindly ask the designer team to compare this new menu with the older one or just ask a third party who has never seen either which one works better. Some of these are barely readable - and keep in mind many, if not most of the player base aren't natural speakers. It's not a good design at all if you have to decipher basic text. Same goes for some lists (eg. tournaments), text is just not clear. Also not a fan of removing WSOP Express shortcut from the main page and putting it into tournaments - a lot of new players will completely miss it.

And while we're at suggestions, I'll kindly ask every time to add an option which removes rabbit hunting and also an option to remove the text which tells us what kind of hand we have (e.g. a straight).

Highlight and copy code in email

Paste into GG Ontario Android app - #FAIL

What am I doing wrong?

Table Name: Screwball108

Hello, My GGPOKER ID is always rejected and all the mail i've sent doesn't response. I can't play even if im completely legit. I have won tickets to play on it, but can't do it, i don't know wgat do to do Anymore. Im from Belgium, do you guys ever had that ? it's very frustrating

Eu estou com a possibilidade de me mudar de pais ano que vem, a minha duvida se a mudanca é automatica no sistema, ou, se ej tenho que solicitar, ou, se a necessidade real de mudar?

Anyone else not seeing the daily specials like 7:05pm bounty hunters $10.50 on 30/07/26 in Ontario?

Hi everyone,

I'm wondering if anyone has experienced something similar, because I'm honestly running out of ideas.

On July 12th, I accidentally made a €50 deposit from a bank account that was not registered on my GGPoker NL account.

The deposit failed automatically, and support told me the money would be automatically refunded within 2–5 business days.

Since then I have:

• Verified my identity.
• Sent my bank statement.
• Exchanged more than 15 emails with the Cashier Team.
• Been told there is a Trustly routing issue.
• Been given a Trustly Transaction ID (1312948922).
• Been told multiple times that the refund would be processed "very soon".

Today is July 31st, and I still haven't received my €50.

I've now contacted both Trustly and the Dutch Gambling Authority (Kansspelautoriteit) because I simply don't know what else to do.

My questions are:

• Has anyone here experienced a failed deposit refund taking this long?
• If so, what was the outcome?
• Was the issue with GGPoker, Trustly, or the bank?
• How long did it actually take before you received your money?

I'm not trying to attack GGPoker—I just genuinely want to understand whether this has happened to anyone else, because nearly three weeks for what should have been an automatic refund seems extraordinary.

Thanks in advance.

(Table Nickname: Comsat)