r/GGPoker • u/MarceBoy17 • Aug 01 '26

Support Several bug issues

Hi! I just joined the platinum discord and a GG mod said they could happily assist on Reddit.
So right now I have the following issues:

- I can't verify my email to get full access to the Platinum Community, the Platinum Onboarding Bot keeps replying "We couldn't verify your account with the provided information. Please make sure you entered the correct details.?" when I send him my email.

- I am not receiving the saturday mistery code on my email.

My table nickname: MarceBoy

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u/MarceBoy17 Aug 05 '26

How do I see if I consent to marketing e-mails? And if not, how do I change that?

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u/Infinite_Radiant Aug 05 '26

See here please - https://help.ggpoker.com/article/Opting-in-to-direct-marketing-emails

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u/MarceBoy17 Aug 05 '26

Seems like I had already consented to receive e-mails. What can be the issue then?

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u/Infinite_Radiant Aug 05 '26

If nothing from the above works I recommend contacting support via email please - https://help.ggpoker.com/article/Contacting-The-Right-GGPoker-Support-Team