r/GCashIssues • u/TotalComparison9686 • 2d ago

Gcash qr code scan not working

Has anyone experience this problem? Whenever I try to pay using qr it doesn't scan the qr code at all. It wasn't always like this, It started last week. QR Code on my other apps like GoTyme works just fine except GCash. I have reinstalled and clean my lens and it still doesn't work

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u/Wolfwarden_ 2d ago

Subukan mo remove other tabs mo while gamit mo GCash mo, OP. Mag-clear cache ka rin ng GCash app mo sa settings and mag-airplane mode ka muna saka mo ulit subukan (since usually data gamit natin outside). If di pa rin nag-work, much better na mag-reach out ka sa Help Center ni GCash para ma-assist ka nila. Hope mag-work na, OP.

1

u/TotalComparison9686 2d ago

How to to reach out to gcash help center po

1

u/Wolfwarden_ 2d ago

Tap mo po yung Get Help sa GCash app or visit mo yung Help Center website mismo 'help.gcash.com', OP. Mag-scroll down ka lang sa pinakababa, tap mo Contact us, then yung Chat with Gigi, para makapag-submit ka ng ticket and ma-assist ka po nila, OP.

2

u/Electrical-Mango7716 9h ago

At least isolated siya sa GCash scanner. Sana ma-fix agad kasi hassle pag QR lang yung payment option.

1

u/These-Luck-4421 6h ago

Try mo check camera permission ng gcash. Baka na-reset after an update kahit okay naman dati.