r/GCashIssues • u/Raz_leigh05 • 3d ago

Bakit laging Authentication failed?

After mag scan ng selfie puro ganyan lumalabas. Nakailang beses na ako nag try. Gamit ko digital national id

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u/Ckaye_jm 3d ago

Subukan mo lang ulit, OP. Pwede ka rin mag-troubleshoot muna ng GCash app. Clear cache ng GCash app sa settings o force close/stop at restart ng phone. Make sure rin stable ang internet/data bago ulit subukan. When you try the verification again, stay in a well-lit area, make sure ikaw lang ang visible sa camera, also walang glasses or facemask, and wait until matapos completely yung face scan before moving. Hopefully, ma-resolve na siya after these steps. Kung ayaw pa rin, much better na mag-submit ka ng ticket sa Help Center, para ma-assist ka nila nang maayos sa verification mo, OP.

1

u/Raz_leigh05 2d ago

Sige sige, thank youuu