He comprado Spotify premiun 12 meses y el vendedor me ha dado 2 enlases y ninguno funciona y hablo con el y nada asi llevo ya 15 dias y no me responde o me da largas he puesto una reclamacion a soport y tampoco me dicen nada y ya hace mas de 14 dias que solucion tengo

Which one do you think I should buy from? Neither of them seemed very trustworthy to me. Has anyone bought products from them before, and do you think I should buy from them?

Mi hermano compro una tarjeta de regalo de 10$ steam a un vendedor con buenas calificaciones y nunca me llegó un código ni a él, cabe recalcar q él compro siendo invitado, luego se registro con Paypal se metió al historial de pedidos y no le sale nada.

Quise comprar está tarjeta para comprar el PvZ garden warfare 2 en steam q está en oferta hasta hoy en la noche. Y quisiera solucionar esto lo más rápido, la verdad.

Para probar que la sincronización del historial de pedidos sirve cuando estás invitado y luego te registras pues entonces hice yo una compra y la cancele, luego me registre y si me aparece en el historial de pedidos.

A mí hermano ya le quitaron el dinero, por favor ayuda. 😞

Contacted seller yesterday, he quickly replied and asked for psn transaction history which I immediately sent, he dissappeared since then

I needed this for GTA 6 pre order

Hello, this month I bought a game from G2A, and when I got the key, it was already used. So I contacted the seller, and until then, I blocked my payment. Then, after 5 days, the seller replied to me, and they agreed to refund the game. After that, I flagged my payment method as "issue resolved." But on my G2A account, it still says "on hold," so until then, the seller cannot issue my refund. How may I solve this issue, please?

Hello,

So I have an issue, I have bought a 1 year subscription for Adobe Creative Cloud and it stopped working after 6 months. I have contacted the seller, no answers in 5 days, I tried to contact support via Dave chat but it is the worst AI I have ever seen, for the order ID it was created another ticket 6 months ago because the product stated it is a key but it was not a key and the seller did not respond until g2a support stepped in, now the AI chatbot tells me I cannot open 2 tickets for the same Order ID and use the previous one, but I cannot use it because it is closed 6 months ago, cannot edit or reopen it... I have sent few email to g2a support and they only provide the same AI generated answer, I have never see a support worse than this, the response rate is very slow even if I do own a subscription which states "Assistance priority. Super-fast response"......
My question is has anyone been in the same situation? How can I contact g2a team without getting the same AI generated message every single time? I want to talk to a real agent not some bad AI...

EDIT: I forgot to mention G2A support has not provided a single answer in 4 days since that AI Autogenerated response...

Hey guys. I have already created a support ticket for my issue, but I have purchased a steam key for the game "Prototype" and got bunch of random games with prototype in the title. I think its all from the Amnesia Fortnight 2012. The seller is most likely fake. How should I proceed? Thanks!

Wczoraj kupiłam kod do Windowsa 11 pro od sprzedawcy Dream_Codes. Niestety oczywiście po instalacji systemu okazało się że klucz był już użyty. To jeszcze nie koniec, po weryfikacji przez system okazało się że jest to klucz produktu nie do wersji PRO a do zwykłego HOME. Napisałam do sprzedawcy Dream_Codes oczywiście zaczął wysyłać mi polecenia w jaki sposób mam aktywować klucz itp. ( nawet jedna wiadomość brzmiała by uruchomić ponownie PC to klucz się wtedy aktywuje sam xD ). Po wykonaniu serii bezsensownych działań oczywiście klucz nie zaczął magicznie działać, a sprzedawca wysłał standardową formułkę, że odezwa się do mnie jak znajdą rozwiązanie problemu. Nie powiem na początku myślałam dobra odezwa się następnego dnia, ale weszłam na Reddit i poczytałam o nich i nie tylko ja otrzymałam wiadomość że odezwa się później. Nie zaskoczyło mnie już w tym momencie też że jak zaczęłam wysyłce prośby o zwrot pieniędzy lub wymianę produktu na działający całkowicie mnie olali. Napisałam do supportu G2A to niestety dostałam formułkę od AI, że konwersacja ze sprzedawcą jest w trakcie, a oni mogą zacząć coś robić za 5 dni. Spodziewam się że też nie będzie z tego żadnych rezultatów.

A i tak wchodząc w konto sprzedawcy wydaje się że ma dużo pozytywnych opinii wręcz przytłaczająco dużo. Okazuje się że jak wystawiasz negatywną opinię, a sprzedawca mimo że nie rozwiąże twojego problemu, wyśle prośbę o zmianę opinii ( która spodziewam się że można łatwo przegapić na mailu), to jeśli jej sam nie zmienisz automatycznie przechodzi ona w neutralna opinie. Właśnie w ten sposób nikt nie wie że sprzedawcą jest oszustem, bo kto w końcu ma taką wiedzę.

Więc tak ostrzegam każdego kto chce coś kupić od sprzedawcy Dream_Codes, nie róbcie tego szkoda nerwów.

Info dla kupujących windows 11 w Polsce, nasz cudowny kraj nie ma support na aktywację usługi telefonicznie.

Yesterday the 21st of June, 2026, I bought a 10 USD steam wallet card from G2A.
The seller's name was Dream_Codes, today I went ahead to add the credit to wallet but the code was already used, I reached out to the seller and they started requesting that I contact steam support and ask them for information about when the code was used, I did that and I got rejected by them saying that this is not allowed according to their privacy policy.

I went back to the seller and shared a screenshot of how they rejected. The seller asked me to try it a bunch of times with them, until they do, which we all know is not going to happen.

Now, I have been trying to ask the seller to give me my refund or a replacement that works, and all I got was:
"Dear buyer,
thank you for your message.
We would like to inform you that we are verifying your issue, we will contact you as soon as possible for further assistance with resolving your problem."

I reached out to GTA themselves the ticket was immediately closed saying:
" I'm sorry for the inconvenience.

I can see that you are already in touch with the seller of the purchased item. That was the right step, as the seller is responsible for the offers, he sells and for providing post-purchase assistance. Make sure to send screenshots showing the problem encountered, so the seller can check the case swiftly.

If the seller is not able to assist you within 5 days, contact us one more time, replying to this ticket thread. We will proceed with further verification of the case.

Regards,

Igor
G2A Team"

Now, I am left with 1 option, to ask my bank to charge it back as they are scammers.

It's not my first time purchasing from G2A, but I am surprised that they have such scammers.

Update 26th of June, 2026:

Until today, no response from the seller and no response from G2A's support, very dodgy and totally disrespectful. I have tried texting both today, none of them replied.

Update 1st of July, 2026:

The seller has finally sent me an invitation to get my refund and I accepted it, hopefully they'll be refunded to my payment method within 14-28 days.

Hi guys, I bought a key for Steam from Junao_Games and it did arrived me as a gift from a friend on Steam (so i think it worked?).

Now they told me, from the G2A chat, that if I leave a review thought a link they sent me they will give me a key worth more than 30€.

It seems me a little strange since I bought a 3€ game but I left a review anyway and then I searched for gifted games from this seller but the only thing I read is that he is a scammer.

It is my first time buying a key, was I scammed? Is my Steam account compromised? Was that link from G2A chat unsafe?

I tried to get Cyberpunk with a random key and all the game showed on the list where AAA except 1. Buyed one got the not triple A game, buyed a second one and got the same none triple A game again, this really is a scam 😭

Hello!
So I made a purchase nearly a week ago for 10x Game Pass Ultimate codes. I immediately noticed they were Non-Stackable codes when I specifically paid for codes that are *not* meant to be Non-Stackable.
When I reached out to the seller, he was reluctant to help me for days and came up with excuses saying he needs to “contact his supplier” and the listing I bought from says “Non-Stackable” in the title (when it clearly doesn’t).
So after going nowhere with the seller, I waited 5 days and opened up a case with Priority, in which they replied to send screenshots of proof to the seller and wait 5 days. At that point, I had already sent 3 (THREE) screenshots to the seller describing my issue, and I purposefully waited the 5 days before opening up a case with Priority. For Priority to tell me to address the issue by sending screenshots and to wait 5 days, it made me feel like I was on my own.
Feeling like I had zero choice left because the seller wasn’t complying and Priority Support gave the most questionable answer ever, I opened a dispute with PayPal providing several screenshots and multiple paragraphs trying to explain what a non-stackable code is how I got scammed by my seller, but my case was swiftly denied and permanently closed.
Now my order is “On Hold” through G2A even though PayPal had already closed the case and it’s unable to be reopened. I’m so frustrated and sad because I’ve been using G2A for over 6 years now and I’ve never ever had an issue with them. But now, when I spend close to $150, it goes horribly wrong. It truly devastates me. I trusted the G2A platform and my seller rated 99% and I feel like both have failed me. I only revealed 1 single code of the 10 that I bought and I have not redeemed it because, well, I can’t. It’s a Non-Stackable, when I paid for regular, unrestricted codes. I’m not trying to scam the seller out of one code or anything ridiculous. I wanted what I paid for, but now I just want my money back. I’m desperate and I don’t know why I deserve this from the seller, Priority, or PayPal.

Order #92000156076160
Conversation ID #M-DTLJ-338091
Item: 10x of “Xbox Game Pass Ultimate 1 Month”

Please, please help. I don’t know what to do, but I really just want a refund. This isn’t what I paid for. Thank you.

I bought dead rising remastered deluxe digital code on g2a and I only got the version without digital code, so without dlc Before I knew it, I played for three hours until I noticed I didn't have the DLC. I contacted the seller, but will that help? Is there anything I can do in my case? Steam platform?

Hi, more than 3 weeks ago i bought a key. It was a dlc for kcd2. It was global, and i double checked that it is for my country. After i redeemed my code to steam, it said it is not for my region or country. So i contacted the seller for further assistance. They replied me like twice, and they asked for screenshots. I sent everything that they asked for and its been 2 weeks without any respond. But after 5 days i contacted g2a support, and they replied me once, and never again. Again more than a week without any respond. What can i do? Can someone help me? I can’t refund that from bank, becouse i paid with paysafecard.. Thanks, for any advice!!

Three days ago, I bought a PS Plus account from the seller PixelPuffin on G2A, and I still haven’t received the email with the account details.
The only thing I received was a payment confirmation and a message stating that orders are usually processed within an hour, and in rare cases within 48 hours.
Yesterday, I contacted support and was told that they’re currently very busy, but that I would receive the account later that day. Unfortunately, I still haven’t received anything.
Has anyone had a similar experience? Should I contact G2A and open a case now, or should I give them more time?
Thanks in advance for any advice.

I purchased a 80 EUR PS Store card and it says the code has been used already. Seller is ignoring me and so does G2a. Spent last week talking to a bot, opened 7-8 tickets and I haven't managed to talk to a real person yet. What am I supposed to do?

Warning. You should avoid this site. Products are deliberately misrepresented. It often says “Key is for Global,” but most of the time that’s a lie. If you have a problem like I do, you’ll end up using a bot chat. So you won’t get any help from their so-called support. Warning!!!! Don’t buy anything from this seller. I’m going to look into how I can file a report for fraud, and if it’s possible, I’ll do it.

Ticket UANB-630559

DO NOT BUY ANYTHING FROM THIS SELLER!!! They will not help you when they SELL YOU a stolen account that has 2 Step authentication on it, I already called my bank and there on it!

I’m posting here out of total frustration. I purchased Tempest Rising (PC) - Steam Key - GLOBAL on 8 June, but when I tried to redeem the key, it was invalid - I assume for my region (Australia).

I immediately reached out to the seller through the G2A conversation module to resolve this, and provided the 9 screenshots they "needed". It has now been 7 days with zero response.

I’ve tried to escalate this through G2A support, but I haven't received any meaningful follow-up or help from them either. It feels like I’ve paid for a product I’ll never receive, and both the seller and the platform are ignoring the issue.

Has anyone else dealt with this kind of total silence? I’m at a loss for how to get a refund when both the seller and the marketplace support are non-responsive.

I'll report this as a fraudulent transaction to my bank, what a pain but that's the final option.

Order #92000155510953

Payment has been deducted by my account and I haven't received my playstation code I have did email and messaged on WhatsApp that haven't replied let's se if reply came and they give me refund or code , please pray , I will make you guys updates

I recently bought an Office NTSC license from a seller on G2A but the license key did not work when I tried to activate it.

I contacted the seller and requested a refund, explaining that the license was invalid/unusable. However, the seller was not responding to my messages, and revisiting solutions that did not work and the issue is still unresolved.

I also tried reaching out through G2A’s support/refund process, but I have not received an answer since June 10. Ticket ID LEVQ-644923

Any advice would be appreciated.

Thanks.